Complaint Review: Culver's of Peoria AZ - Peoria Arizona

FALLING IS THE LEADING CAUSE OF LIFE THREATENING INJURIES TO THE ELDERLY RESULTING 20 MILLION EMERGENCY ROOM VISITS A YEAR Research has shown that older adults who have suffered from a fall often have "life-space mobility" issues that can limit their daily activities which can lead to the drastically senior's declining health and even death. A study published in the ANNALS OF EMERGENCY MEDICINE just reported about elderly emergency room visits: 1. Fourteen percent of seniors have a permanent disability from a fall. 2. Often the senior has "life-space mobility" problem or a reduction movement which limits daily activities after a fall. 3. Senior's with a fall injury exacerbates other chronic illnesses. 4. The fear of falling limits daily activities and causes the senior's health deterioration. 5. Medical staff often do not address the conditions of depression, dementia, and delirium of the vulnerable which often results from a serious fall. Hospitals are making a real effort to improve geriatric medication and better treat a senior who has fallen.

On 09/03/2017, Mark had a slip and fall accident on at the Culver's of Peoria restaurant located at 8271 W. Ludlow Dr. That restaurant cased accident injury has resulted in his extensive treatments, high medical costs, and permanent injuries. The restaurant franchise owners take no responsibility and their insurance company, Nationwide, lied about the coverage and denied the claim. This week we will focus on the illegal activities by the restaurant employees and the failure of its insurance company to properly protect injured patrons of the restaurant. ER trips can exact heavy toll on seniors - Daily News Sun Twice a day, the 86-yearold man went for long walks and visited with neighbors along the way.

Then, one afternoon he fell while mowing his lawn. In the emergency room, doctors diagnosed a break in his upper arm and put him… DAILYNEWSSUN.AZ.NEWSMEMORY.COM http://dailynewssun.az.newsmemory.com/publink.php?shareid=18bbf8102 THE CULVER'S OF PEORIA SCAM This Facebook exists to warn and protect the public from scams. This includes bad actors that refuse to take responsibility for their damaging actions. The public needs to be warned about Culver's of Peoria. Mark was injured by a slip and fall on 09/03/2017 which was caused by the restaurant's negligence.

After the injury we were contacted by the general manager, Joel Daniel, by phone on 09/04/2017 and email on 09/05/2017. Mr. Daniel wanted a "Guest Incident Report" information that was denied at the time of the injury on 09/03/2017. Mr. Daniel stated in print that he would "try to remedy the situation to the best of their abilities." That was a lie! Mr. Daniel also wanted concerning details of the manager on duty, Greg, failures and wanted our help to better train the inadequately trained employee. Mr. Daniel was made aware that the injury accident and Greg's failures and destruction of evidence was witnessed by Carol Fairall.

Carol is a retired restaurant executive and was shocked at Culver's failure to follow restaurant safety procedures. After Culver's of Peoria's insurance company denied Mark's injury claim this injury problem was all communicated to the franchise owners, Rob & Pam Bullock, and Brian Farrell. The general manager and owners did not respond to our communications. They made no efforts to take responsibility for any damages that they caused or respond to the poor service by Nationwide insurance. We learned many years ago that the power of social media can protect the public and get action. We learned that crooked cockroaches live and thrive in the dark and hate having the light of exposure of their crimes shined on them.

This needs to be done to warn the public about CULVER’S OF PEORIA! CULVER'S IS GOING THROUGH AN UNPRECEDENTED GROWTH THAT IS NEGATIVELY AFFECTING ITS PRODUCT, SERVICE AND RESPONSIBILITY TO THE COMMUNITY The hamburger fast food chain CULVER'S is experiencing an incredible rapid growth which is negatively affecting its: food quality, level of service skills, and declining responsibility to the community. If one reads the many bad comments online about Culver's this trend is quickly verified with the complaints filed on the internet. According to FORBES, rapid restaurant growth leads to paying more attention to profits than quality, hiring the wrong people, and runaway expenses.

Culver's has expanded from 14 restaurants in 1993 to the present 637 restaurants in 2017. Its goal is to expand to six more states from the existing 24 states by opening 40 new restaurants year. Arizona currently has astounding number of 26 restaurants opened in the past ten years. Culver's is privately owned and has an annual revenue of $1.45 billion. On 10/14/2017, Culver's sold a minority interest to the investment firm ROARK CAPITAL GROUP for expansion funding. This correlates to Mark's injury filing on 09/13/2017 and its decline of coverage the day before Thanksgiving on 11/22/2017. Nationwide insurance failed to properly investigate the injury accident and declined the claim in only two months.

This was prior to Nationwide's receipt of the medical reports which verified the degree of injuries sustained by Mark. Culver's and Nationwide Insurance stiffed the medical lien by paying only 69% of the claim ($721.05 paid of a lien of $1,044.90). They also stiffed us of 75% of our copays that we had to pay for needed medical services ($274.95 paid of $1,099.80 of expenses). Nationwide paid only $1,000 on medical claims on a slip and fall that caused permanent injuries to an elder patron. It is no wonder Nationwide is rated so poorly on paying claims and has to be sued for the victims to get justice. NATIONWIDE IS NOT ON THE VICTIMS SIDE! It is important for the public to be informed about the poor performance of a business and the cause. The public needs to be aware if a business is growing as a detriment to society.

This is the case with Culver's. Culver's - WikipediaCulver Franchising System, Inc., doing business as Culver's, is a privately owned and operated casual fast food restaurant chain that operates primarily in the Midwestern United States. The first Culver’s opened in 1984 in Sauk City, Wisconsin.[1] As of 5… EN.WIKIPEDIA.ORG https://en.wikipedia.org/wiki/Culver%27s OVER 75% OF RESTAURANTS ARE FRANCHISES BUT QUALITY IS OFTEN QUESTIONABLE Franchise restaurants are mostly large chains that grow by establishing a contract to represent a restaurant brand name. This started in the 1950's with McDonald's and now there are several hundred restaurant franchises. The benefits of a restaurant franchise are faster growth with lower corporate expenses, but the disadvantages are inconsistent quality and increased risks of lawsuits against the parent corporation. Restaurants are a $800 billion industry with over a million locations but over 75% of all restaurants are franchises. McDonald's is the largest fast food franchise with over 36,000 locations (89% are franchises) making nearly $25 billion a year. McDonald's have a startup cost of $1 million to $4 million. Culver's is the fastest growing franchise which is now ranked the 27th largest franchise with over 600 locations (99% are franchises) making $1.5 billion a year. Culver's have a startup cost of $1 million to $4 million. The franchise fee for McDonald's is $45,000 with a renewal fee of $45,000 every twenty years. The franchise fee for Culver's is $55,000 with a renewal fee of $30,000 for every three to fifteen years. Culver's was ranked the best fast food franchise to invest in 2016 by BUSINESS INSIDER. Culver's is second to Whataburger for profitability. Franchise restaurants are often inconsistent in quality of food and service because corporate standards and policies are not followed. That inconsistency failure is the reason the restaurant corporation can revoke a franchise agreement. Culver's franchise owners have a very short lease with a higher renewal fee and shorter renewal time than most franchise fast food restaurants. Restaurant corporations can immediately revoke a franchise agreement if the safety of their customers and/or employees are at risk. Mark is permanently injured from a slip and fall at Culver's of Peoria which was caused by the restaurant's negligence. The owners of that fast food franchise location, Rob & Pam Bullock and Brian Farrell, have put the franchise license in jeopardy of being revoked for not following restaurant safety procedures. Advantages and Disadvantages of Owning a Restaurant Franchise If you're wondering how to buy a franchise, or if it's the right fit for you, take time to break down the advantages and disadvantages of ownership. WEBSTAURANTSTORE.COM https://www.webstaurantstore.com/article/73/restaurant-franchise-advantages-and-disadvantages.html NATIONWIDE INSURANCE IS ONLY ON THEIR OWN SIDE INCREASED CORPORATE PROFITABILITY Nationwide reported in the most recent 2016 annual report $43 billion in total sales with $1 billion in profitability. Nationwide is the number one small business insurer because it is the business industry's cheapest insurance and it pays very few claims (nearly 90% of all claims are denied). Culver's of Peoria sent Mark’s 09/03/2017 slip and fall injury claim to its insurance company, Nationwide insurance. Mark dealt with two new Nationwide claims agents and one investigator. The injury claim was denied because we did not have the defective cup that spilled causing Mark's injury accident. Nationwide's claim agent knew that defective split cup evidence was illegally destroyed by Culver's manager, Greg. It took Nationwide only two months to decline Mark's claim without any proper investigation. In fact, Nationwide hounded Mark's doctor six times requesting the same information. The injury claim was declined the day before Thanksgiving on 11/22/2017 but the investigator was still gathering information on 11/24/2017. This was "BAD FAITH” by refusing to pay a claim without a proper investigation. This is a common internet complaint in the thousands of complaints against Nationwide. Nationwide closed the injury claim prior to the ending of medical treatments without knowing the full extent of Mark's slip and fall injuries. Nationwide is committing "BAD FAITH" by forcing a lawsuit on a valid injury claim. The results of this slip and fall injury is over $15,000 in medical expenses, which included: 2 hospitals examinations/tests, 6 doctor appointments, 25 rehab sessions, and the permanent injuries of limited mobility. Now Mark has to always use a walker. CONCLUSION Nationwide insurance failed the business policy holder because it committed "Bad Faith” and now the business is at risk of a large lawsuit. Nationwide insurance failed Mark because he has not been properly compensated for his out-of-pocket co-payments, physical damages, and pain and suffering. Nationwide insurance is only on their own side with "Bad Faith” lawbreaking activities. On 11/24/2017, a Settlement Demand email and letter was sent to Culver’s of Peoria general manager, Joel Daniel, and the owners, Rob & Pam Bullock and Brian Farrell. Those correspondences detailed Nationwide’s lawbreaking failures and had an expiration date of 11/30/2017 to settle. To date, no response has been ever received from Culver’s of Peoria. After the injury claimed was filed in September 2017, Culver’s of Peoria advertised and replaced the lawbreaking assistant manager, Greg. This is a complete coverup by Culver’s of Peoria with the destruction of our evidence, failure to take an immediate property injury report, and the termination of the employee that violated restaurant safety procedures. On 12/01/2017, we filed a complaint to Culver’s corporation to revoke Culver’s of Peoria’s franchise license to protect the safety of the public. Mark is continuing to go to rehab treatments and is seeing his doctors for confirmation of his permanent slip and fall disabilities.