- Report: #713988
Complaint Review: Custom Concepts of reno - reno Nevada
Reported By:
Janney -
reno, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Custom Concepts of reno
100 Gentry Way reno, 89502 Nevada, United States of America
Phone:
Web:
www.customconceptsofreno.com
Categories:
Business Rating:
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Custom Concepts of reno Custom Concepts Reno Don't Do Business With Them They Will Rip You OFF!!!! BEWARE!! reno, Nevada
Last month I dropped off my car at custom concepts of reno to get the windows tinted they told me $180.00 the they told me to pay for it which i did.Five hours later after they said it would be an hour i arrived to pick up my car,they then all of a sudden told me its now $250.00 I asked why it was more they said it took extra time & it was harder to do. i dont think this is fair or my problem since my quote was $180.00 Which i already paid. after speaking to friends about this come to find out this is a common occurance over at custom concepts im not the only one please step forward if you've been RIPPED OFF!
BEWARE Of Custom Concepts In Reno/Custom Concepts Of Reno They Will RIP YOU OFF
THEY LIKE TO TAKE ADVANTAGE OF GIRLS WHO DONT KNOW MUCH ABOUT CARS!!
BEWARE Of Custom Concepts In Reno/Custom Concepts Of Reno They Will RIP YOU OFF
THEY LIKE TO TAKE ADVANTAGE OF GIRLS WHO DONT KNOW MUCH ABOUT CARS!!
4 Updates & Rebuttals
Jr
Nevada,USA
ccofreno
reno,Nevada,
United States of America
Ghost town what?
#3REBUTTAL Owner of company
Sun, August 05, 2012
Not really sure how to respond to this. Reno a ghost town? Business is booming! I would have to believe this statement is coming from one of our competitors that is not doing quite as well as us!
Please check out CUSTOM CONCEPTS rating on BBB (Better Business Bureau) which is an A rating, or any of the reviews on Yelp, Yahoo, Google, Etc,. You don't stay in business for 14+ years by doing bad business
come see for yourself. Give us a try, you'll be happy you did!
ccofreno
reno,Nevada,
United States of America
We do not rip customers off
#4REBUTTAL Owner of company
Sat, August 04, 2012
This customer brought their vehicle in to us to get the windows tinted and was given an estimate (quote) of $180.00 over the phone, to tint their complete vehicle with our high quality lifetime warranty window film. It is standard practice for us to ask each customer if their car has ever had window tinting on it, unless it is a new car. We were told by the owner that she didn't think so! We were very busy when this vehicle was dropped off to us to tint, so we didn't have a chance to check it first. When we pulled the car in to tint it we noticed that it had tint on the entire car! We contacted this customer and informed her that there would be an extra charge for removing the old window tint, and that it was necessary to do so to be able to put darker tint on the car. We normally charge around $100 to remove old tint from a car, but we discounted it to $70 because it was a surprise to the customer that it would be an extra charge to do so. She agreed and gave us permission to continue. She seemed very happy with the tint job that we did at CUSTOM CONCEPTS. Please notice that this is the only complaint about this happening. We only charge extra if there is additional work that needs to be done. Not just because the car was more difficult than expected. I guess after 14 years in business in Reno your going to get a frivolous complaint now and then. We do not rip anyone off! We are extremely fair with our pricing and customer service!
Jr
Nevada,United States of America
A Blighted Ghost-town and State
#5Consumer Comment
Tue, January 24, 2012
Reno and Nevada already have a bad reputation in the national media; a talk with home insurers confirms people and businesses are fleeing Reno and Nevada. These shocking behaviors by Reno businesses and Nevada public employees give a further black-eye to Reno and Nevada which are increasingly becoming and known as A Blighted Ghost-town and State. Custom Concepts In Reno/Custom Concepts Of Reno has been notorious for years for their abuses, perjury, and false documents yet have never been held acountable for their illegal and unethical behaviors.
