Complaint Review: Cute Vivi - Internet

Please do not order from this company. They take your money and do not deliver anything. They will give you many excuses about shipment delays, but they truly have no intention of providing anything. Here is my email communication with them:

mary_yacob <[email protected]> To:cutevivi   May 24 at 10:29 AM   The tracking link continues to show no movement since March 14.    If I do not have a refund in 48 hours, I will report your company to all USA consumer websites.       Sent from my Sprint Samsung Galaxy S8. The tracking link continues to show no movement since March 14. 

If I do not have a refund in 48 hours, I will report your company to all USA consumer websites.

Sent from my Sprint Samsung Galaxy S8. -------- Original message -------- From: cutevivi <[email protected]> Date: 5/19/18 4:48 AM (GMT-08:00) To: mary_yacob <[email protected]> Subject: Re: Order status needed   Hello,

The answer from the express company is that the package got delayed by some reasons in March.

But the delivery has returned to normal now.

The package is still on the way to your place.

And actually,there are some customers saying they received their orders in these days.

Hoping to get your understanding.

Best wishes,

Ann

Customer Service Department

------------------------------------------------------------------ From:mary_yacob <[email protected]> Send Time:2018年5月15日(星期二) 16:21 To:cutevivi <[email protected]> Subject:Re: Order status needed   You have my money but I do not have my product for more than 2 months. This is bad business.   Please issue my refund as I do not want to wait any longer.        Sent from my Sprint Samsung Galaxy S8.   -------- Original message -------- From: cutevivi <[email protected]> Date: 5/15/18 12:17 AM (GMT-08:00) To: mary_yacob <[email protected]> Subject: Re: Order status needed   Hello,

We are sorry for the problem.

Due to this is an international delivery, the package may be delay. We will urge the delivery company for speed up the delivery.

Please feel free to contact us if we can be of further assistance.

Thank you!

--

Best Wishes,

cutevivi.com

Customer Service Department

------------------------------------------------------------------ From:mary_yacob <[email protected]> Send Time:2018年5月11日(星期五) 11:36 To:cutevivi <[email protected]> Subject:Re: Order status needed   I do not want to wait any longer. This is the 3rd time I have inquired with no results.   Please issue the refund.       Sent from my Sprint Samsung Galaxy S8.   -------- Original message -------- From: cutevivi <[email protected]> Date: 5/10/18 8:16 PM (GMT-08:00) To: Mary Yacob <[email protected]> Subject: Re: Order status needed   Hello,

We are so sorry for the delay.

We have urged the express company to check out the reason why it was still not be shipped to you.

Thank you for your purchase and have a nice day!

Best wishes,

Ann

Customer Service Department.

------------------------------------------------------------------ From:Mary Yacob <[email protected]> Send Time:2018年5月8日(星期二) 02:52 To:cutevivi <[email protected]> Subject:Re: Order status needed     Please issue a refund for my purchase. I never received it and now it is well past 2 months.   On Tuesday, April 17, 2018, 9:12:37 AM PDT, mary_yacob <[email protected]> wrote:     I understand. Thank you.       Sent from my Sprint Samsung Galaxy S8. I understand. Thank you.

Sent from my Sprint Samsung Galaxy S8. -------- Original message -------- From: cutevivi <[email protected]> Date: 4/17/18 1:19 AM (GMT-08:00) To: Mary Yacob <[email protected]> Subject: Re: Order status needed   Hello.

We are so sorry for the delay.

It will take 45 days the most to get to you.

The information on the internet delays a bit.

But the package is still moving forward to your address.

Could you please wait for a few more days?

Thank you!

Best wishes,

Ann

Customer Service Department.

------------------------------------------------------------------ From:Mary Yacob <[email protected]> Send Time:2018年4月15日(星期日) 10:41 To:cutevivi <[email protected]> Subject:Re: Order status needed     Thank you for responding. It looks like my shipment is lost. There is no update after March 14 which is now well over 30 days since my order.   Please advise,   Mary   On Tuesday, April 10, 2018, 7:04:29 PM PDT, cutevivi <[email protected]> wrote:     Hello,

The package has been shipped on 5 March, and it will take 10-30 days to delivery.

The tracking number is HKAETA32401128, here is the tracking website you can click on:https://track.aftership.com/yanwen/HKAETA32401128%20?Please feel free to contact us if we can be of further assistance.

Thank you!

--

Best Wishes,

cutevivi.com

Customer Service Department

------------------------------------------------------------------ From:mary_yacob <[email protected]> Send Time:2018年4月9日(星期一) 22:06 To:cutevivi <[email protected]> Subject:Order status needed   Please confirm my order will be sent. It has been over a month.   #CV4770   Thank you.   Mary Yacob       Sent from my Sprint Samsung Galaxy S8.   -------- Original message --------From: cutevivi <[email protected]> Date: 4/17/18  1:19 AM  (GMT-08:00) To: Mary Yacob <[email protected]> Subject: Re: Order status needed 

Hello.

We are so sorry for the delay.

It will take 45 days the most to get to you.

The information on the internet delays a bit.

But the package is still moving forward to your address.

Could you please wait for a few more days?

Thank you!

Best wishes,

Ann

Customer Service Department.

------------------------------------------------------------------From:Mary Yacob <[email protected]>Send Time:2018年4月15日(星期日) 10:41To:cutevivi <[email protected]>Subject:Re: Order status needed

            Thank you for responding. It looks like my shipment is lost. There is no update after March 14 which is now well over 30 days since my order.

Please advise,

Mary

                                                                                                        On Tuesday, April 10, 2018, 7:04:29 PM PDT, cutevivi <[email protected]> wrote:                                        

                    

                    Hello,

The package has been shipped on 5 March, and it will take 10-30 days to delivery.

The tracking number is HKAETA32401128, here is the tracking website you can click on:https://track.aftership.com/yanwen/HKAETA32401128%20?Please feel free to contact us if we can be of further assistance.

Thank you!

--

Best Wishes,

cutevivi.com

Customer Service Department

------------------------------------------------------------------From:mary_yacob <[email protected]>Send Time:2018年4月9日(星期一) 22:06To:cutevivi <[email protected]>Subject:Order status needed

Please confirm my order will be sent. It has been over a month.#CV4770

Thank you.

Mary Yacob

Sent from my Sprint Samsung Galaxy S8.                                 -------- Original message --------From: cutevivi <[email protected]> Date: 5/19/18  4:48 AM  (GMT-08:00) To: mary_yacob <[email protected]> Subject: Re: Order status needed 

Hello,

The answer from the express company is that the package got delayed by some reasons in March.

But the delivery has returned to normal now.

The package is still on the way to your place.

And actually,there are some customers saying they received their orders in these days.

Hoping to get your understanding.

Best wishes,

Ann

Customer Service Department

------------------------------------------------------------------From:mary_yacob <[email protected]>Send Time:2018年5月15日(星期二) 16:21To:cutevivi <[email protected]>Subject:Re: Order status needed

You have my money but I do not have my product for mor than 2 months. This is bad business.Please issue my refund as I do not want to wait any longer. 

Sent from my Sprint Samsung Galaxy S8.

-------- Original message --------From: cutevivi <[email protected]> Date: 5/15/18  12:17 AM  (GMT-08:00) To: mary_yacob <[email protected]> Subject: Re: Order status needed 

Hello,

We are sorry for the problem.

Due to this is an international delivery, the package may be delay. We will urge the delivery company for speed up the delivery.

Please feel free to contact us if we can be of further assistance.

Thank you!

--

Best Wishes,

cutevivi.com

Customer Service Department

------------------------------------------------------------------From:mary_yacob <[email protected]>Send Time:2018年5月11日(星期五) 11:36To:cutevivi <[email protected]>Subject:Re: Order status needed

I do not want to wait any longer. This is the 3rd time I have inquired with no results.

Please issue the refund.

Sent from my Sprint Samsung Galaxy S8.

-------- Original message --------From: cutevivi <[email protected]> Date: 5/10/18  8:16 PM  (GMT-08:00) To: Mary Yacob <[email protected]> Subject: Re: Order status needed 

Hello,

We are so sorry for the delay.

We have urged the express company to check out the reason why it was still not be shipped to you.

Thank you for your purchase and have a nice day!

Best wishes,

Ann

Customer Service Department.

------------------------------------------------------------------From:Mary Yacob <[email protected]>Send Time:2018年5月8日(星期二) 02:52To:cutevivi <[email protected]>Subject:Re: Order status needed

            Please issue a refund for my purchase. I never received it and now it is well past 2 months.

                                                                                                        On Tuesday, April 17, 2018, 9:12:37 AM PDT, mary_yacob <[email protected]> wrote:                                        

                    

                    I understand. Thank you.

Sent from my Sprint Samsung Galaxy S8.I understand. Thank you.

Sent from my Sprint Samsung Galaxy S8.-------- Original message --------From: cutevivi <[email protected]> Date: 4/17/18  1:19 AM  (GMT-08:00) To: Mary Yacob <[email protected]> Subject: Re: Order status needed 

Hello.

We are so sorry for the delay.

It will take 45 days the most to get to you.

The information on the internet delays a bit.

But the package is still moving forward to your address.

Could you please wait for a few more days?

Thank you!

Best wishes,

Ann

Customer Service Department.

------------------------------------------------------------------From:Mary Yacob <[email protected]>Send Time:2018年4月15日(星期日) 10:41To:cutevivi <[email protected]>Subject:Re: Order status needed

            Thank you for responding. It looks like my shipment is lost. There is no update after March 14 which is now well over 30 days since my order.

Please advise,

Mary

                                                                                                        On Tuesday, April 10, 2018, 7:04:29 PM PDT, cutevivi <[email protected]> wrote:                                        

                    

                    Hello,

The package has been shipped on 5 March, and it will take 10-30 days to delivery.

The tracking number is HKAETA32401128, here is the tracking website you can click on:https://track.aftership.com/yanwen/HKAETA32401128%20?Please feel free to contact us if we can be of further assistance.

Thank you!

--

Best Wishes,

cutevivi.com

Customer Service Department

------------------------------------------------------------------From:mary_yacob <[email protected]>Send Time:2018年4月9日(星期一) 22:06To:cutevivi <[email protected]>Subject:Order status needed

Please confirm my order will be sent. It has been over a month.#CV4770

Thank you.

Mary Yacob

Sent from my Sprint Samsung Galaxy S8.                            

-------- Original message --------From: cutevivi <[email protected]> Date: 4/17/18  1:19 AM  (GMT-08:00) To: Mary Yacob <[email protected]> Subject: Re: Order status needed 

Hello.

We are so sorry for the delay.

It will take 45 days the most to get to you.

The information on the internet delays a bit.

But the package is still moving forward to your address.

Could you please wait for a few more days?

Thank you!

Best wishes,

Ann

Customer Service Department.

------------------------------------------------------------------From:Mary Yacob <[email protected]>Send Time:2018年4月15日(星期日) 10:41To:cutevivi <[email protected]>Subject:Re: Order status needed

            Thank you for responding. It looks like my shipment is lost. There is no update after March 14 which is now well over 30 days since my order.

Please advise,

Mary

                                                                                                        On Tuesday, April 10, 2018, 7:04:29 PM PDT, cutevivi <[email protected]> wrote:                                        

                    

                    Hello,

The package has been shipped on 5 March, and it will take 10-30 days to delivery.

The tracking number is HKAETA32401128, here is the tracking website you can click on:https://track.aftership.com/yanwen/HKAETA32401128%20?Please feel free to contact us if we can be of further assistance.

Thank you!

--

Best Wishes,

cutevivi.com

Customer Service Department

------------------------------------------------------------------From:mary_yacob <[email protected]>Send Time:2018年4月9日(星期一) 22:06To:cutevivi <[email protected]>Subject:Order status needed

Please confirm my order will be sent. It has been over a month.#CV4770

Thank you.

Mary Yacob

Sent from my Sprint Samsung Galaxy S8.