- Report: #1166201
Complaint Review: CVS Caremark - Nationwide
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Author Not Confirmed
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CVS Caremark
Nationwide, USA
Phone:
800-262-7890
Web:
www.caremark.com
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CVS Caremark Horrible company Pittsburgh PA
CVS Caremark mail order pharmacy is not a pharmacy you want to use if you value your life and want to keep your sanity! I have dealt with them for several years and the service keeps getting worse on a daily bases. A few years ago my doctor changed one of my prescriptions and CVS specialty called me to renew the old prescription and I told them I didn’t need it and why. Five minutes later, they called the person listed as power of attorney and told them I had refused to refill a prescription and wanted their permission to refill it. The nerve of these folks but there is a lot more!
On their website they claim “At CVS Caremark we work hard to make sure your prescription benefits work for you. We want you to stay healthy.” I generally take generics except for one and the generic does not work for me. They claim they are exactly the same but they are not. Generics are allowed a 10% variance in the active ingredient. The doctor in this case wrote the prescription and wrote “dispense name brand only.” Those lying scum bags called the doctor behind my back after I wrote on the mail-order form that I would not accept generic and told the doctor that my insurance would not pay for name brand. That took me three weeks for me to get that straighten out and it was not because of the insurance company or the doctor.
Now the wonderful care that CVS Caremark goes on. I mailed in a prescription for an important medication that you are not supposed to skip taking. They claim there was a billing issue so they CANCELED the prescription. Yes I said “CANCELLED”. Not a phone call or anything. I went to their website to check on the status to find out this information. So, I called them yesterday 7/30/2014, got the billing issue /mistake straightened out and they said they would process the new prescription and send it out ASAP. After looking at their website today nothing had changed. So I called again and they said they had mailed the prescription back to me so there is no prescription to process. I have not received it and I am out of the medication.
Does these actions look like they want you to stay healthy? I have to go here due to my Blue Cross insurance requires me to go through them. I will be looking to change insurance. Meanwhile I have to take off of work, go back to the doctor and get a new prescription and wait three weeks before I can start taking it again. That is how long it take to get a prescription processed through them. It is no wonder that CVS Caremark is not BBB Accredited.
3 Updates & Rebuttals
JCKarch
Walls,Mississippi,
Update
#2Author of original report
Thu, July 31, 2014
As of today Caremark now say my prescription is being requested from the doctor. I had already mailed them a prescription. They would not have to request a new one if they had not "CANCELED" the one I mailed in the first place. It is a matter of no one knows what is going on.The bottom line is I don't know what they are doing and I don't think they know either. All I know is I am without my medication and have no idea when I really might receive it. Now they say it is going to take another 4 to 5 days to process and will ship the medication after processing has completed. I can't wait until the next health fair at work to hand out leaflets on "How bad the Blue Cross mail order prescription program is through Caremark mail-order pharmacy" in front of the Blue Cross representives trying to push their insurance policies. I have tried to complain to Blue Cross but keep getting routed to Caremark customer service. It's like talking to a brick wall.
Again, if you want to effectively manage your health care and want dependable "QUALITY" service, avoid any health insurance that involves Caremark mail-order. Your blood presure will be better off if you don't have to let Caremark play games with your prescriptions.
JCKarch
Walls,Mississippi,
Perscription cancelled
#3Author of original report
Thu, July 31, 2014
The perscription is Stribild. It is part of a drug cocktail. I am waiting to get the perscription back from them so I can turn around and send it back. I have now run out of this medication. They cancelled it because of a billing glitch and did not bother to call me. I have a good payment record with them but it seems there was a $65.00 balance. This is a $7000 drug perscription and my co-pay is $85.00. The insurance would pay the difference but Caremark thought it would be best to cancel the order instead.
Stacey
Texas,Question
#4Consumer Comment
Thu, July 31, 2014
What medication are they denying you ???
