- Report: #72211
Complaint Review: Dean Graziose - Motor Millions - Uscarnetwork - Tempe Arizona
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Author Not Confirmed
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Dean Graziose - Motor Millions - Uscarnetwork
405 W University Dr, Ste 105 Tempe, 85281-5587 Arizona, U.S.A.
Phone:
800-489-7003
Web:
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Dean Graziose - Motor Millions Uscarnetwork ripoff have not yet recieved all products ordered made false claims scam liars Tempe Arizona
After making several attempts to contact them I still have not recieved all the materials I was promised. They made false statements about their advertising and gaurantee and will not return phone calls or respond to email. Ben Lima, Ohio
U.S.A.
1 Updates & Rebuttals
Megan Smith
Tempe,Arizona,
U.S.A.
The Truth About Motor Millions
#2UPDATE Employee
Fri, December 28, 2007
I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction. What most people don't know is that Dean sold Motor Millions to a larger company in 2004. To make a long story short, they made significant changes to the company to increase the bottom line and in return, they diminished customer satisfaction and were overloaded with refund requests. They tried to manage, yet got overwhelmed and put the company into major debt and basically stopped paying the bills and refunds. At this point, Dean had two options; he could watch the company he built go bankrupt at the hands of another and watch them not pay the people who got involved. And by all rights he could since he did not own the company. BUT most people got involved in Motor Millions not knowing that Dean was no longer the owner, it was Dean on TV and he was the one who created the manuals and books. So instead of just watching this happen, he took Motor Millions back-or should I say he took on enormous amount of debt. Debt he did not create. He took the show off the air because he was not satisfied with the new products they were selling and Dean started chipping away at the debt and paying refunds to people that were in the refund queue. He was using personal money and money he was making from real estate and other ventures to pour into the debt filled Motor Millions company. Many people got upset because they did not know the details and that was a hard thing to bear because Dean worked so hard to create a solid company with the highest customer satisfaction rate possible. This was just more motivation to pay everyone back. The fact is that many people were delayed for a long time to get a refund, but no one was denied. To date, Dean has spent over a Million Dollars of his own money paying back people for a product that he was never even paid on. One last thing. Dean was a broke kid who made a great deal of money from cars and taught others how to do the same with Motor Millions. Dean also found amazing ways to make money with real estate at a young age and went on to make millions in real estate. He is still an avid investor and teaches people techniques he learns through trial and error. His new book Be A Real Estate Millionaire is a NY times best seller and an amazing book. I just took over the client satisfaction department and I want to make certain that we did handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours, please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at [email protected] and I will get back to you within one business day. Please feel free to contact me at my office as well, 1-800-489-7003, for any satisfaction concerns. If you do not speak to a live person please leave a detailed message and I will follow up with you within 24-48 hours of your call. Megan Smith Client Satisfaction Director
