2 Updates & Rebuttals Read More About : Dean Graziosi
REVIEW UPDATE: December 18, 2018: Dean Graziosi remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Dean Graziosi is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Dean Graziosi has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Dean Graziosi has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Dean Graziosi remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Dean Graziosi for its full commitment to quality customer service.
Ripoff Report's discussions with Dean Graziosi have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Dean Graziosi listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Dean Graziosi is dedicated to his student’s success and satisfaction. This is achieved by his obsession to understand how someone feels and their experience at each step of the way with his company and trainings. Being in this industry for 20+ years, Dean knows what it takes to teach someone at the pace that makes learning fun and productive. Even with a total 100% dedication to satisfaction as our goal, we are always learning how we can better serve our students and their desires. That's what allows us to grow and impact lives year after year.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Dean Graziosi during an onsite inspection held by a third-party verification company with no biases towards Dean Graziosi.
Dean Enterprises is a distribution company for the books and materials created by Dean Graziosi. Mr. Graziosi is a highly successful real estate investor that channeled his knowledge into accessible books to advise and empower individuals interested in real estate investment. Mr. Graziosi's brand is highly successful and impacting individuals across the nation. He stated the following about his company, "they come, and they get a Dean education for free and while they are there they have the opportunity to buy success education but it is not my success education."
Leads for Dean Enterprises are primarily obtained through direct mail and infomercials produced by Income Essentials, a partner company to Dean Enterprises. Additionally, Dean Enterprises obtains leads through Instagram, Facebook, and other social media platforms. Individuals interested in Mr. Graziosi's products have the ability to research his method through free videos posted on his website. From there, they can decide to purchase one of his books.
CUSTOMER CARE & COMPLAINT RESOLUTION – DEAN GRAZIOSI
Mr. Graziosi was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Graziosi expressed that his companies have done an excellent job learning from both their successes and mistakes as a company. He stated the following, "every company says it but our obsession is we find someone they are satisfied as fast as we can figure it out and we learn something as a company as we do it. Nothing stands out just every single thing that comes our way is resolved and we learn and grow as a company."
Mr. Graziosi has built a highly successful brand that contributes its success to consistent customer service dedication. They've successfully reached over one million customers and treat each interaction with care and respect. Although they have an outstanding reputation they are constantly evolving their processes to ensure their customer service experience is second to none. To further assure future and current clients Mr. Graziosi's companies have an A+ rating with the Better Business Bureau, and Mr. Graziosi is on the board of the Electronic Retail Association.
Dean Enterprises is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it is just part of the overall plan to put the customer first...for me if you are going to have obsession with customer satisfaction we want every avenue possible for us to hear if we did something wrong or the client didn’t understand or there is some confusion. So for me, it is just another avenue of which we can find out anything we can do to improve the company."
DEAN GRAZIOSI – STATEMENT FROM THE OWNER
" Being in the industry for 20+ years, I've seen it all but I can honestly say, what my companies and I do for our students is second to none. What's been able to get me to where I am today and keep me moving forward is keeping the student first and foremost. We strive to be known as the company that spends the proper energy assisting and providing value even "after the yes."
Dean Graziosi's team have expressed that they feel very confident doing their job. Being able to work for an entrepreneur is amazing for many things but the most important is the growth and opportunities that are presented, and the tools and education provided to always keep growing. Dean Graziosi takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Dean Graziosi provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Dean Graziosi truly is concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
Ripoff Report was pleased to learn that Dean Graziosi's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM DEAN GRAZIOSI
Dean Graziosi recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Dean Graziosi has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Dean Graziosi, Ripoff Report is convinced that Dean Graziosi is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Dean Graziosi meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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SO CHECK THIS OUT. I READ THE STORIES ON RIPOFF REPORT BEFORE I OREDERED deans PROGRAM BECAUSE I LIKE TO DO RESEARCH B-4 I SPEND MY HARD EARNED $ SO I KINDA KNOW WHAT TO EXPECT (PLUS SOME PEOPLE WHO COMPLAIN ABOUT THESE COMPANIES AREN'T SO BRIGHT - I WANTED TO SEE FOR MYSELF). I CALLED AND ORDERED deans PROGRAM AND TALK ABOUT STUPID, THE SALES REP TRIED TO SELL ME THE WORLD AND AFTER EVERY PRODUCT SHE TRIED TO SELL ME I ASKED HER QUESTIONS ABOUT THESE PRODUCTS AND SHE HAD NO IDEA.SO BESIDES THE SCRIPT SHE WAS READING IN FRONT OF HER SHE DIDNT KNOW WHAT THE HELL SHE WAS TALKING ABOUT AND FINALLY SHE TOLD ME "SHE'S ONLY A SALES REP FOR THOSE TYPE OF QUESTIONS I'D HAVE TO CONTACT CUSTOMER SERVICE". TO MAKE A LONG STORY SHORT I PAID FOR RUSH DELIVERY WHICH DIDNT EVEN ARRIVE IN THE TIME GAURANTEED. I STARTED GOING THROUGH deans INFO ON HOW TO PURCHASE HOMES WITH NO $ DOWN AND NO CREDIT, GARBAGE!! THE FIRST 2 CD'S YOU LISTEN TO ARE ALL MOTIVATIONAL CD'S AND EXPLAIN NOTHING. I GOT THROUGH DEANS COURSE IN 3 DAYS AND NOT ONE THING TELLS YOU HOW BECOME A REAL ESTATE MILLOINAIRE. EVERYTHING IS ALL ABOUT deans OWN SUCCES STORIES ( IT'S NOT HARD TO BUY A HOUSE THAT COST $460 K WHEN YOU HAVE THAT MUCH IN YOUR ACCT ) AND HIM TRYING TO MAKE YOU BELIEVE THAT HIS PROGRAM WORKS. THE INFO HE TELLS YOU IS STUFF AN APE ALREADY KNOWS SO I CALLED BACK AND COMPLAINED ( HERE'S WHERE I LAUGH ). WHEN I CALLED ( 3 TIMES ) NO ONE WAS EVER IN AND THEY SAID ( A SWITCH BOARD OPERATOR ) I'LL HAVE SOME ONE CALL YOU BACK SO I FINALLY GAVE THEM MY INFO TO GET BACK TO ME. SOMEONE FROM UTAH CALLS ME ASKING ALL THESE B.S QUESTIONS LIKE, ON A SCALE OF 1-10 HOW BAD DO YOU WANNA MAKE MONEY, AND DO YOU HAVE THE DRIVE TO SUCCEED. AFTER I ANSWER YES TO ALL THEIR DUMB QUESTIONS THEY TELL ME I QUALIFY FOR AN ADVANCED TRAINING MENTOR PROGRAM AND THEY START AKING ME HOW MUCH AVAILABLE CREDIT I HAVE ON MY CREDIT CARDS. SO I PLAY ALONG AND I TELL THEM $5000 AND THEY TELL ME THIS PROGRAM WILL COST ABOUT $4000 AND IF I PAY THAT AMOUNT IT SHOWS DEDICATION AND THAT IM SERIOUS ABOUT MAKING $. I SAY I DONT WANT TO MAX OUT MY CARDS AND THEY TELL ME ITS ALRIGHT BECAUSE IM SPENDING "OTHER PEOPLES MONEY" ( OPM AS THEY CALL IT ) SO I REPLY HOWS THAT,I HAVE TO PAY IT BACK. THEY TELL ME "BY THAT TIME ILL HAVE SO MUCH $ IT WONT MATTER". I SAY NO AND HE GETS FRUSTRATED AND THEN WE HANG UP. I DID GET MY $ BACK BUT THE REASON FOR ME WRITING THIS IS BECAUSE THESE POEPLE NEED TO BE EXPOSED FOR THE CROOKS THEY ARE AND SO THAT CONSUMERS WONT WASTE THEIR TIME AND $. David SACRAMENTO, California
U.S.A.
Donald
St.charles,#2Consumer Comment
Tue, November 25, 2008
these companies are slow to act concerning refunds so be just as slow to act to give up your account information. dean also is referred to as the world foremost expert at real estate! now how's that going to take place at his age? get real ! He also had in the past did a site or offer entitled "motor millions" or something similar. How to make millions selling used cars without a dealers license or even a lot.I was to get a refund which was promised from the upstanding high moral character which never happened either. phone calls were not returned and phone lines disconnected. my memory may not be accurate but I do know I never got all my money back.So when they say expert look out friend.. expert at pitching for your money and getting it and holding onto it.
James M
Phoenix,#3UPDATE Employee
Thu, June 12, 2008
I completely understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. I can speak for Dean and the entire company when I say that we take these posts and comments very seriously. Reading through your report it seems that you have not had a completely satisfying experience with our company. We have over 100,000 satisfied students and our goal is to ensure total client satisfaction.
I want to make certain that we do handle every student with the best service and education available. If for any reason you feel that you have not received the level of service that is up to our standards or yours, please contact me immediately for resolution. I will be able to settle any issue or answer any question you may have. Please email me at [email protected] and I will get back to you within one business day. You can email me with any concern you may have
James Mayberry
Client Satisfaction Director