- Report: #716748
Complaint Review: dearlady.com - Unknown Internet
Reported By:
Erin -
Lacey, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
dearlady.com
unknown Unknown, Unkown Internet, United States of America
Phone:
Web:
www.dearlady.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
dearlady.com dearlady.com; [email protected] COMPANY RIPS CONSUMERS OFF ON FREE GIFTS Unknown, Internet
Purchased items from dearlady.com guaranteeing a free gift if order is over $30. I picked out the free gift and after my order was complete and purchased the gift was no longer there. I email [email protected] which is their supposedly superior customer service email address and was informed sorry but my order already shipped (which was a few hours later) and when I placed my order my free gift ran out of time! I told them it was bad business and they said they are sorry to lose our business. dearlady.com= Bad business!
4 Updates & Rebuttals
Orlando Couple
Winter Springs,Florida,
United States of America
unhappy customer
#2Consumer Comment
Thu, January 19, 2012
Sounds like the lady that didn't get her gift when she ordered but did get it later is just an unhappy person. We have ordered from dearlady.com a couple times each year for the past 2 years. Products are priced very well and web site is very easy to use. We usually order enough for free shipping and free gifts. No complaints here, we will continue to shop on line and dearlady.com is one of those sites we can trust and we are happy with the products, delivery and service. Happy Orladno FL couple.
WestMarket
Brooklyn Heights,Ohio,
USA
Did you get your free gift?
#3REBUTTAL Owner of company
Wed, August 10, 2011
Your gift was sent after you informed us that it was not sent. I don't know how I can make this any better.
Michelle
Oklahoma city,Oklahoma,
U.S.A.
So easy to see
#4Consumer Comment
Tue, May 24, 2011
The report was submitted on April 12th , u shipped the gift on April 13th . You did it after the report .. why not make the customer happy before they have to file a report ?
WestMarket
Brooklyn Heights,Ohio,
USA
Well this is a Problem
#5REBUTTAL Owner of company
Tue, May 24, 2011
Customer's free gift was shipped on Apr 13, 2011 and delivered on Apr 19, 2011 8:38 AM. Seems we have a bit of communication problem here.
