Susan
This City,#2Consumer Comment
Thu, November 27, 2008
I have never bought frames online so this is just my opinion. Right on the decormyeyes.com web site it says: Our Responsibility for 3rd Parties. We can not be held responsible for merchandise damaged by a third party optical store. If your local optomotrist damages our eyewear in an attempt to install a prescription we are not responsible under any circumstances. Your eye doctor might be responsible, the web site you bought frames from might be responsible. They will both point a finger and blame the other. Do the frames themselves have a warranty from the manufacturer? Contact them.