- Report: #1485307
Complaint Review: Dell computers - Round Rock Texas
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Dell computers
Round Rock, Texas, United States
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Round rock TX
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Dell computers Would not honor warrenty Round Rock Texas
I bought a brand new dell computer in March 2019, it came with a 1 Year warrenty on the hard wear. I was having problems with the computer 9/19/19. I brought it to a certified computer technician here in town, he is very knowledgeable about computers, and I have used his services in the past, and was always satisfied.
He checked the computer on 9/20/19, and he called me and told me I had to get a new hard drive. I had a feeling that was the issue, but I wanted to be sure, so that’s why I took it to him. I called Dell because I had the one year warrenty on the hard drive. Well, after being bounced around from one department to another, I reached someone in tech support.
I described my problem. I gave him the order number and my customer number. They had no record of my order and didn’t even have my customer information on file. Then he told me they couldn’t help me since I didn’t have the computer with me, and they (Dell) would have to do the trouble shooting themselves.
I didn’t need troubleshooting since my technician had already done it and determined I needed a new hard drive. They said they have to do the troubleshooting, and they wouldn’t help me unless I had the computer with me, which I didn’t. I am going to have to pay out of my pocket to replace the hard drive, and I will never purchase a dell product again.
1 Updates & Rebuttals
DellCertified
Alabama,United States
Dell did not refuse to honor their warranty
#2General Comment
Fri, September 20, 2019
Dell did not refuse to honor their warranty on the computer. They are not in the business of replacing hardware because your computer "expert" said the hard drive is bad. I do not work for Dell, but I am certified to do my own warranty work by them.
They have every right to troubleshoot the problem and send their representative to do any repairs. You have an obligation to cooperate with them during that process. It doesn't matter if your computer is a Dell, HP, Lenovo or any other brand. They pretty much all work the same.
