- Report: #145132
Complaint Review: Dell Corperation - Round Rock Texas
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Dell Corperation
One Dellway Round Rock, 78682 Texas, U.S.A.
Phone:
800-624-9897
Web:
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Dell Corperation RIPOFF, Consumer Trap, poor customer Service Round Rock Texas
I purchased a Inspiron 100 Lap Top from Dell. I used the system a total of ten times and then stopped working. This was April 2005. After over 54 hours and two months later my problem was not fixed. I purchased an extended warranty on the computer. This system also made two trip to their depot for repair in which they returned the system back in the same condition.
I was told I had 21 days to return this system and could only have a used system for the same price 1,200. I refused the used system and requested that show me where I signed a contract to that affect because I was unware of this policy. It was no where in my paperwork and they could not produce it either.
After much arguing. They agreed to switch my system with a new system and then sent me a used system. This was the corporate office that made this agreement. I sent the used system back and promptly called the supervisor six different times and she never returned my calls. I then phoned the regular number was told that the retracted their agreement with me.
I have two letters to the CEO of the company with no repsonse each time explaining to him that this is my second BAD system I bought from Dell and second negative experience.
I feel consumers should beware of Dell. I am hoping their are others out there that can speak out. I know I cannot be the only one. This is two bad experiences in two years and two bad systems.
Alex
Jacksonville, Florida
U.S.A.
I was told I had 21 days to return this system and could only have a used system for the same price 1,200. I refused the used system and requested that show me where I signed a contract to that affect because I was unware of this policy. It was no where in my paperwork and they could not produce it either.
After much arguing. They agreed to switch my system with a new system and then sent me a used system. This was the corporate office that made this agreement. I sent the used system back and promptly called the supervisor six different times and she never returned my calls. I then phoned the regular number was told that the retracted their agreement with me.
I have two letters to the CEO of the company with no repsonse each time explaining to him that this is my second BAD system I bought from Dell and second negative experience.
I feel consumers should beware of Dell. I am hoping their are others out there that can speak out. I know I cannot be the only one. This is two bad experiences in two years and two bad systems.
Alex
Jacksonville, Florida
U.S.A.
