- Report: #1423434
Complaint Review: Dell - Round Rock Texas
Reported By:
Dennis -
Hopedale, Massachusetts, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dell
One Dell Way Round Rock, 78682 Texas, United States
Web:
www.dell.com
Categories:
Business Rating:
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Dell Beware Dell's 30-day return policy! Round Rock Texas
On December 4th, I purchased a Dell laptop for my son as a Christmas present. The laptop arrived at my home on December 20th. Unbeknownst to me and my son, Dell started the 30 day return period on December 12th, the date of the invoice. Dell stated that this return policy is stated in the purchase agreement. So, in other words, the return period was reduced to 22 days, not 30 days.
Unfortunately, the laptop performs horribly. It takes a long time to boot up and applications continue to freeze up requiring a hard shut down and reboot. My son called Dell tech support two times during the first 4 weeks of owning the laptop, but nothing could be done. The IT support person tried to sell my son a warranty before offering to try a couple of "quick fixes."
When my son realized that IT could not assist, he decided to return the laptop. Dell declined stating that he was 1 day past the return window. They did not care that their records showed that he was working with Dell IT to correct the issue or that the laptop was shipped 8 days after the invoice date.
In our limited experience, the Dell product is awful and the customer service and tech support is even worse. I told them I have bought several laptops and desktops from Dell over the years and that I would not do so again. The Dell customer service representative didn't seem to care.
