- Report: #1075651
Complaint Review: Deluxe hire London - London Internet
-
Author Not Confirmed
Why?
Deluxe hire London
DeluxeHire. 28 Grosvenor Street. Mayfair. W1K 4QR London, W1K 4QR Internet, United Kingdom
Phone:
0845 45 999 10
Web:
Www.deluxehire.co.uk
Categories:
Business Rating:
(0)
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Deluxe hire London Bebe Vat number isn't legal, PO box address, operate from self storage units, Mayfair address is a virtual office space, 0845 number! Beware London Internet
Please beware
deluxehire.co.uk
deluxehire.com
Deluxehirelondon.co.uk
Operate from a PO box address, vat number isn't legal ( use an online vat number checker), operate from self storage units, operate from a Mayfair virtual office, no company number, isn't a limited company (unless proven otherwise) and is run my a woman called Bebe.
DO NOT use this events company, they will only let you down. if you do, please pay by a credit card and use section 75!
4 Updates & Rebuttals
DeluxeHire
Berkshire,United Kingdom
Unknown Reporter
#2REBUTTAL Owner of company
Fri, January 22, 2016
Unknown Reporter
DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK. We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.
Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.
The nature of catering and event equipment hire is inherently complex (it just is!) In this industry, 95% of customer orders return with losses, damages or breakages. We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crokery may break or cutlery ends up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish -to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.
With the information provided by reporter, we are unable to determin who this person is or the validity of their claim.
DeluxeHire Support.
Catering & Event Equipment Hire London.
Report Attachments
DeluxeHire
Berkshire,United Kingdom
Unknown Reporter
#3REBUTTAL Owner of company
Fri, January 22, 2016
This reporter cannot be identified.
DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK. We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.
Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.
The nature of catering and event equipment hire is inherently complex (it just is!) In the industry, 95% of customers orders return with losses, damages or breakages. We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crockery might break or some cutlery ending up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish - to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.
DeluxeHire Customer Service
Catering and Event Equipment Hire. London
DeluxeHire
Berkshire,Alabama,
USA
Unknown Reporter
#4REBUTTAL Owner of company
Wed, January 20, 2016
Unknown Reporter
DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK. We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.
Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.
The nature of catering and event equipment hire is inherently complex (it just is!) In this industry, 95% of customer orders return with losses, damages or breakages. We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crokery may break or cutlery ends up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish -to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.
In regard to the validity of our VAT number; we have been registered since 2007 and that can easily be verified online.
With the information provided by reporter, we are unable to determin who this person is or the validity of their claim.
DeluxeHire.
Catering & Event Equipment Hire London.
Report Attachments
Events uk
Alabama,Deluxe Hire
#5Author of original report
Tue, October 22, 2013
Deluxe Hire,
Shame on you, the company has now been investigated by the BBC due to the volume of errors made by this sole trader.
Please read the BBC report: http://www.bbc.co.uk/programmes/b006mg74/features/rogue-traders-deluxe-hire-ltd
Please read 'Bebe' Blessing Taylors Reply: http://www.deluxehire.co.uk/epages/Store2_Shop1958.sf/en_GB/?ObjectPath=/Shops/Store2.Shop1958/Categories/BBC_ROGUE_TRADERSDELUXEHIRE
I suggest that you take your business elsewhere, such as Rayners, Jones Hire, Well Dressed tables and Thorns to name a few.
Report Attachments
