- Report: #1474830
Complaint Review: Demand Products Inc. - Alpharetta GA
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Demand Products Inc.
1055 Nine North Drive Alpharetta, 30004 GA, United States
Phone:
770.772.7448
Web:
www.demandproducts.com/
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Demand Products Inc. Expensive Equipment, SubPar Customer Service and NO Repair Support Alpharetta GA
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I purchased a Hotwire Cutting Table from Demand Products Inc. I paid close to $500. For my packaging needs, I could've just purchased any other hotwire cutting table available on Amazon but I wanted the BEST. If you do a search it will populate similar products between $100 to $125 and they will perform the same if not better.
How do I know? Because I bought one of those a few years ago before I bought the Manix Hot wire foam cutter table. That cutter lasted me 4 years. After it died I upgraded to this supposedly high-end cutter. Fast forward March 2019, I was cutting styrofoam per usual when the electronics on the underside of the table started burning (not the wire).
There was a really awful smell like plastic and metal burning. I unplugged it for a minute. When I plugged it back in the wire wouldn't cut anymore. So I called Demand Products Inc to get help. They said they would get back to me soon. After 4 hrs of waiting a guy calls back. Basically in so many words (mostly condescending), he's telling me this item is disposable and they can't repair it. And if I send it back they "MIGHT" offer me a replacement at a discounted rate. Hmmm.
This is a $500 item and for me that's not cheap. I'm sure they deal with bigger companies with bigger purchases and my business is nothing to them. But when you're paying for a high ticket electronic item -- you at least expect some kind of repair service! Buyer Beware! Don't buy from these people. They don't care about customers -- all they care about is the bottom line.
1 Updates & Rebuttals
Cynthia
Newark,New Jersey,
United States
Thank you
#2Author of original report
Sat, March 09, 2019
Upper Management did right by me and took immediate action and reparation when I needed help.
The company President called directly. She listened and gave me her time. All I wanted was help in getting my equipment fixed but she generously sent me a brand new one at no cost. I'm very grateful.
