- Report: #1100477
Complaint Review: Denny's - Alamogordo New Mexico
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Denny's
930 S. White Sands Blvd Alamogordo, 88310 New Mexico, USA
Phone:
(575) 437-6106
Web:
dennys.com
Categories:
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Denny's : Awful service, lazy waitress, wrong order, bad food, demanded tip. Alamogordo New Mexico
The Denny's restaurant in Alamogordo, New Mexico was a huge letdown. I took my son there for his birthday a few months ago. It was after 7:00 in the evening the the restaurant was nearly empty. We got a window table and ordered. My birthday boy ordered his free birthday slam breakfast. My other son ordered a nachos and I ordered a 3-course skillet meal.
To begin with, the waitress got my order wrong every step of the way. I did not get my salad as the first course, I was brought my skillet, and had to request my salad which is part of the meal and supposed to be brought first. The waitress was busy gossiping with the other waitresses behind the counter and it took some work to get her attention. I got a limp, wilted salad poured from a bag onto my plate. It was not very appetizing at all. The iced tea my son ordered looked murky, really, Denny's should use purified water and not filthy tap water. His nachos was an extremely small portion and I gave him food off my plate. We had been done eating for a long time and the waitress never brought my dessert and my son had to get up and go request my pie I had ordered. I got my pecan pie and it was horrible, so hard I could not eat it, I would guess it had been sitting out for days to be so dehydrated, I had to take it home to the dogs.
Now, overall this was a poor experience already. Our waitress was inattentive, got my order wrong on multiple levels, the food was poor quality to the point of some of it was inedible. She brought our ticket. I got out my debit card. At which point the awful woman had the nerve to ask if I was putting a tip on that. Obviously the lazy, poor mannered woman serving up bad food deserved no tip at all. But I told her to put a few dollars on as her tip. At which point she got this look on her face... as if she wanted a much bigger tip. My kids and I were extremely disappointed in the service, quality, and food of Denny's. I went home and the next day went to the website and filed a complaint. I got an email back from corporate, apologizing, and was offered a 15 percent discount on my next visit. But I never want to go back again... why would we? I can make better food at home in a better environment. It was my birthday recently and even with the free slam breakfast I could not be lured in. I will never eat at this Denny's again.
The manager of this Denny's needs to work over the entire restaurant. Staff should be trained and watched over for their efficiency and courtesy. Food should be checked for freshness and quality. As it is, it is a horrible failure.
1 Updates & Rebuttals
Giselle
Any city,Denny's
#2Consumer Comment
Sun, April 27, 2014
Denny's is horrible food, period. The last time I ate there was indeed the last time for me. Flies were swarming around the table, the mashed potatoes were potato flakes in which water had been added, and not milk, cream or butter. The chicken fingers were rock hard and cold. Service was apathetic, could not get a refill on tea. When paying at the reigster, mentioned the food and flies to the manager and he grinned and said "sorry bout that" and then turned and walked away. That was my last visit to any Dennys. I will never eat there again.
