- Report: #1385893
Complaint Review: Dermabelle-Illumaderm - Santa Ana California
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Author Confirmed
Why?
Dermabelle-Illumaderm
P.O. Box 25380 Santa Ana, 92799-5380 California, USA
Phone:
888-986-8470
Web:
DermabellSkincare.com
Categories:
Business Rating:
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Dermabelle-Illumaderm rude, unorthodox, unflinching, creepy, uncompromising, full of baloney Santa Ana California
On July 15, 2017, I received, in the mail, a package from Dermabelle-Ilumaderm which contained two skin care products, which I did not order. They are Dermabelle Phytoceramide Skin Cream and Ilumaderm Anti-Aging Eye Serum.
Upon checking my debit card report, I found two seperate transactions from each of the aforementioned products totaling $365.50: two transactions for $89.95 for Allureamaze, two transactions for $87.35 for SkinnKarecr and one transaction for $4.95 for Allureamaze and one transaction for $5.95 for SkinnKarecr.
I did not order either product nor do I know how this supposed company had my card number. I called the number on the Dermabell box (888-986-8470) and spoke to a "Tom" who was extremely rude and uncompromising in his delivery. He informed my I could not return the product and the "promotion" had ended and I could keep the product. He offered me a "refund" of 25% of the original price of $87.35 (which was $21.83), (which meant they kept $65.49 of my money for something I did not order nor did I want!). And because they withdrew at total of $365.50 from my account, lucky me, I get to keep a total of $44.31 plus the "product". There was a lot of yelling in our conversation, but neither one of us was willing to compromise. Thus the call ended quite abruptly.
To say I was angry, upset, frustrated, and just plain mad would be putting it mildly.
We called our bank and talked with the fraud division who said that they received literaly dozens of calls from this company and others on a daily basis. They cancelled the card and will re-issue a new one. They will work to see what, if anything, they can do to retrieve however much money they can.
Because my husband and I are retired and have limited income, this is a shocking and unnerving situation. Upon checking into this "supposed" company's practices on-line, we find they are doing this to hundreds of folks each and every day. They use different names, different phone numbers, different alias's and bogus addresses.
I am hoping this will never happen to us again and I hope that my sharing my story, something can be done to stop these nasty scammers and prevent others from losing their hard earned money.
Thank you for giving me an outlet to share my experience and alert others to beware of these situations..
