- Report: #1425149
Complaint Review: Dermafi -
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Author Confirmed
Why?
Dermafi
United States
Web:
www.skinfresh2day.com www.skinrevive4you.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Dermafi Skin Fresh 2 day, Trade Look Beauty, Skin Revive 4 You Do not buy this product unless you want to spend seven months trying to get your money back.
I too purchased the $4.95 sample kit. Within a week I was charged $87.47 and $93.46 for the two bottles I received. By the time I figured out what was going on, I called to cancel. I was succefull in cancelling but another order had been shipped and same charges again. I called to get a RMA to return the product. I got all of it returned and started calling for my refund. Every time I was told they are waiting for the returned order to show up in their system. That took months. Finally, I was told that a refund had been processed. That came and went and I did not receive anything. I was also asked if I would settle for a 50% refund and I said no - I will only take a 100% refund. I finally got them to believe that I never received my refund. Then they would process another refund if they could do a three way conversation with the bank to prove I had not received the refund. That got done and then I was promised a refund had been mailed this time. That was refund was never received.
This time I called weekly and only wanted to talk to supervisors but they would not patch me thru to supervisors.. The last customer service person said they would process the refund if I did athree way call with the bank. I got furious. I told him I had done that once and I would not do that again. He saw it in the notes and let me talk to a supervisor. This person named Betty looked at my file and said she would turn over to upper management. I told her that had happend before and still no refund. I asked for phone number or e-mail for upper management and she would not give it to me.
Believe it or not, I received a refund in the mail on this past Saturday. A full refund!!! I have been trying to get this refund sind January 2018 and it is now June 2018.
I received a postal money order and from a company called Luxury Today, PO Box 029046, Miami, FL 33152.
I am very glad to get my refund but I have had some angry phone calls with customer service.
