- Report: #1279955
Complaint Review: Devices-Now - St Augustine Florida
Reported By:
KALYAN KRISHNA -
REDMOND, Washington, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Devices-Now
2200 Ponce De Leon Blvd, Suite 10 St Augustine, 32084 Florida, USA
Phone:
(904)-310-4001
Web:
devices-now.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Devices-Now devices-now.com BEWARE, Its a well organized scam! St Augustine Florida
Ordered a refurbished Samsung Galaxy S5 for about $275. the description said it was returned within 3 days. When I received the device, it's color was faded, the Samsung logo had faded and
it had scratches at the edges. There was no way this much wear and tear was possible within 3 days of use.
Anyways, we we tried to use it, and we found that both speaker and microphone were faulty. The phone was definitely used and returned by its original purchaser when it developed these defects.
So we called their support number (emailing their support is useless) and after a few days of trying finally received a response. The lady asked us to return the phone back to them at "our"
expense so they can investigate and refund.
When we protested, she finally agreed to send us a prepaid USPS label, but warned us that since according to them it was not a used/fault phone, we'd be charged 15% restocking fee any which way.
We were enraged, but hoping to recover the remaining 85% of what we paid, we packed and returned the phone.
Once the USPS tracking confirmed receipt of the phone, we waited for a few days for our refund. Then we called and emailed fruitlessly for days, but there was no response at all.
They took our money, and then they got their phone back as well and happily decided that the business was done.
Thankfully, we'd paid using Paypal, so we disputed the transaction and the first reply they made on the dispute was to ask us to send the phone back !!
The USPS tracking number saved the day and Paypal ruled in our favor.
They are complete scammers and thugs and please stay away from any deal of theirs.
In fact these scumbags have again placed the phone we returned back on sale !! see http://devices-now.com/samsung-galaxy-s5-at-t-t-mobile-unlocked-mint-gold.html
