- Report: #179605
Complaint Review: DHL Air - DHL Express - Outpost.com - Plantation Florida
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Author Confirmed
Why?
DHL Air - DHL Express - Outpost.com
1200 South Pine Island Road Plantation, 33324 Florida, U.S.A.
Phone:
800-CALL-DHL
Web:
N/A
Categories:
Business Rating:
(0)
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DHL Air - DHL Express - Outpost.com ripoff, poor customer service, poor delivery service, puts responsibilities on other places Plantation Florida
DHL is worthless. Will never buy from Outpost.com again. They ship only using a terrible shipping company called DHL.
My order never arrived. I paid extra for 2nd day shipping. DHL does not deliver to my address so they claim they gave it to a company that I do not think even exists on the 2nd day it never came. The company they claim they gave it to, gave it back to DHL on the third day and DHL gave it to the Post Office for delivery who also doesn't ship to my physical address. I go to the post office and they say it's not there and that "with DHL you never know." Here I am with the package 4 days going on 5 days late.
All they while OutPost.Com only gives me half off my shipping on first day it's late, free shipping on the second day it's late. Now has stopped calling me back and will not give me a discount for my time of two days wasted staying at home for a package I never received.
DHL said someone has to pay to send it back if I am canceling it, I said well then OutPost better do it because I did my job as the customer and I expect a full refund.
I called the Post Office and they said if it is there or when it gets there, I just have to write refused on it and DHL will have to pick it up and send back to the shipper.
I better get my full refund back including shipping.
I asked DHL what their guarantee means, since they say 2nd day shipping guaranteed and it means nothing. There is no consequence if they do not meet their guarantee.
DHL had poor customer service that makes excuses instead of solutions. OutPost.Com clearly has more loyalty to the transporter and their wallets then to the customer.
That is the basics of it, once DHL drops off a package with someone else to have them deliver, they consider it delivered and you are left without anything. There is more to it but I can not put into words the frustration and aggravation they have caused.
By not buying from them we can set an example. We want better service and companies held responsible for their obligations and guarantees.
I would like to know why the companies can get away with murder but the customers do not stand a chance.
Update: Called the Post Office found the package, it was given to them today! The 6th, not the 2nd or 3rd like they claim.
Very poor company.
Nickolas
Elko, Nevada
U.S.A.
My order never arrived. I paid extra for 2nd day shipping. DHL does not deliver to my address so they claim they gave it to a company that I do not think even exists on the 2nd day it never came. The company they claim they gave it to, gave it back to DHL on the third day and DHL gave it to the Post Office for delivery who also doesn't ship to my physical address. I go to the post office and they say it's not there and that "with DHL you never know." Here I am with the package 4 days going on 5 days late.
All they while OutPost.Com only gives me half off my shipping on first day it's late, free shipping on the second day it's late. Now has stopped calling me back and will not give me a discount for my time of two days wasted staying at home for a package I never received.
DHL said someone has to pay to send it back if I am canceling it, I said well then OutPost better do it because I did my job as the customer and I expect a full refund.
I called the Post Office and they said if it is there or when it gets there, I just have to write refused on it and DHL will have to pick it up and send back to the shipper.
I better get my full refund back including shipping.
I asked DHL what their guarantee means, since they say 2nd day shipping guaranteed and it means nothing. There is no consequence if they do not meet their guarantee.
DHL had poor customer service that makes excuses instead of solutions. OutPost.Com clearly has more loyalty to the transporter and their wallets then to the customer.
That is the basics of it, once DHL drops off a package with someone else to have them deliver, they consider it delivered and you are left without anything. There is more to it but I can not put into words the frustration and aggravation they have caused.
By not buying from them we can set an example. We want better service and companies held responsible for their obligations and guarantees.
I would like to know why the companies can get away with murder but the customers do not stand a chance.
Update: Called the Post Office found the package, it was given to them today! The 6th, not the 2nd or 3rd like they claim.
Very poor company.
Nickolas
Elko, Nevada
U.S.A.
1 Updates & Rebuttals
Xx
Xx,South Dakota,
U.S.A.
understanding the shipping service
#2UPDATE EX-employee responds
Wed, June 07, 2006
First of all dhl have 3 types of service. It is call dhl express, second day service, ground service and @home shipment. Based on your entry it seemed like you your service is call @home shipment. What that means is outpost.com have contracted a shipping service w/dhl and the post office. DHL is contracted to pick this package up from the shipper and they are require to deliver it to the post office. once the post office do recieve the package from dhl, the usps is require to deliver it to the customer within 1 or 2 business day. Once the usps do have the your package, you can track down the package using your dhl tracking number and putting the letter "H" in front of it. Also for dhl, if they do not deliver on time they would refund the shipper the shipping money back if you request for it. But once dhl do refund the money back to the shipper, the customer would have to deal directly with the shipper (outpost.com) because outpost.com used their dhl account to paid dhl for the shipping and the customer did not pay dhl directly. So for a refund back on your shipping it will be a dispute for the customer and the company who they paid the shipping to. Back to @home shipment, once Dhl gives the package to the usps, they cannot do anything about it b/c the package is no longer in their possesion, also to return the package, you can always call dhl and have it return to dhl w/no problem even though it is @home shipment. Next time when you order things online, make sure you pay attention to what type of service you are choosing to get your item ship, not just because it says free shipping.
