Diamond J Equine
Alexander,#2REBUTTAL Individual responds
Thu, October 30, 2008
The first thing I would like to point out, is that this person has attempted to conceal her identity. Her name is Barbara Schnitzer who is in fact from New York, not New Mexico as she has claimed in her letter. We have sold hundreds of ponies throughout the country over the years, and have countless references that we provide to our customers. She certainly was fully aware of where we were located prior to purchasing the pony. In fact, one of her students purchased one of our ponies too, which Mrs. Schnitzer was promptly paid a commission for her part in the transaction. We do advertise our website nationally, but customers definitely know where we are located. Our address and contact information is clearly visible as soon as someone enters our website which is included in all of our ads, and we always ask people to call us rather than email because we receive so many scam emails. We do offer a guarantee on all of our ponies, which is available for anyone's review at www.diamondjequestrian.com. We specifically lay out all of our terms which cover things such as deposits which may be placed for customers that wish to travel in from out of state, our provisions for pre-purchase exams. We also clearly state that we don't give refunds. Our trade back policy is written to protect us as well as the customer. Since agreeing to a replacement is a subjective matter on the part of the customer, we can't bind ourselves to a set time-limit as Mrs. Schnitzer demanded. We are constantly marketing new horses, and typically have 10-15 available at any given time. Mrs. Schnitzer was very picky, and never seemed to be satisfied. The pony that was shipped to her, underwent numerous video revisions per her request, and is actually still available for viewing on our website(his name is Teddy). She had a relatively low budget for what she was looking for, which was an experienced schooling pony. She has subsequently sold the pony locally in New York to a family for which she wrote out a description of what a great trail horse and kid friendly horse Teddy was. She basically used the same description that is on our website. We have been in contact with the new owners and they love him. We have their information available for people to verify that as well. Both Barbara and her husband were constantly throwing out personal attacks whenever they were unhappy about something. They referred to us as "hillbilly's", and in this complaint they have referred to us as cons. It is true that we had a furniture store that we were forced to close and file bankruptcy because of. I hardly think we are unique in being caught as victims of the current financial mess our country is in. But we are hard working, stable, and honest people with many references to back that up. As far as the Schnitzer's are concerned, I have copies of emails back in forth between us that demonstrate that we were working with them on trying to find a replacement that met her exacting standards. Their constant personal attacks, and refusal to communicate by telephone proved to difficult of a situation to continue working with, and I wished them the best of luck. We can be contacted at (501)240-489 or (501)307-7200 for anyone who has further questions. I appreciate those of you who have taken the time to read this.