- Report: #162020
Complaint Review: Dillards - Beachwood Ohio
-
Author Confirmed
Why?
Dillards
26500 Cedar Road Beachwood, 44122 Ohio, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dillards the treasure box is pretty on the outside but there's no treasure inside!! Ripoff Beachwood Ohio
i am a current/resent employee of dillards and my experience has been one in a million. from the begaining one day of watching videos (6-7 videos approx. 3-4 hrs combined)plus with paper work. training was a joke, one day of training . then you are placed on the floor after being told that you will be shown in training how to use the register (that didn't happen)there was a training class of 10-12 new employee's and we sat 8 ft. from the trainer while he showed us how to use the reg. but we never got the chance to touch or get near the reg. then your sent out on the floor with a cheat sheet of how to use the out dated reg. to shadow another employee. by this time confusion is emanate, and most sales asso. will show you procedures while in process as quickly as they can to get the customer out but in the mean time you have no idea what they are doing. after a while you start getting the idea of how to run the reg.
about the tardy policy... i do believe it to be a joke simply because, as i understand it, we are scheduled to either be ther before the store opens or we have over lapping start times to insure the floor is always watched. their accumulation of how many tardies you can have in a restricted amount of months is unfair. as most people can witness that there are more things that will delay you in traffic than the lose of socks in a dryer.
i don't truly believe anyone wants to late for work often but since we can not control that peron that may be afraid to drive in the rain (or some cases snow in my area) or has to slow down to look at an accident or the school bus that may be running late or that special person that believes that driving 5 miles under the speed limit in a no passing zone is being a safe driver there is always something that pervents us from making it to work everyday at the same time. usually the people that don't understand are the ones that live 10 mins from work.
about the sales asso. policy (sph)... this is truly unfair to anyone that is relying on this job to pay bills. truly there are always things to do from markdowns to visual moves that keep us busy and it is difficult to do both especially when you are told to make sure this is done before a designated time in that day, but yet get your sales. in some dept. there is only one to open and getting markdowns (finding them is a chore as well), or new arrivals on the floor makes it hard to achieve.
i have witness sales asso. in a state a panic because they have not reached their sales goal before their review and tring to work with that over your head is trumatic but yet to keep your rate of pay you must push forward. since i have been employed i have had great sales days and other when i have only one or two sales becaues if the business is not there or not enough customer in the store what can you do. now days everyone is looking for the sales not always full price items. its really bad when you make 20 transactions and it only totals $300 that's a big sign that people are not really buying right now.
i think sph reflects on employee commitment when you know you can lose your pay if you don't get a customer to buy that expensive item so you can make you sph that day. or even worst when you find that you had a good sales day only to find that you had returns later on in the week that count against your sph which can really set you back. i have even had customers tell me that they were told to go to another store to return items (in secret it is beign done to mess up another stores return numbers).
about the returns... most customer don't know that their returns really hurt us with our sph we have to reach everyday. i say this because most customers feel the open door return policy we have is great, so there are a lot of customer that will buy a selected amount of items (10 example) only to turn around and return them in a week or two. so on top of tring to get your sph you also have to keep an eye out for how much you have to make up if you get returns (example: after 2 hrs of trying on dresses a customer baught 4 dresses totaling over $750 in sales, as she left the reg. she said well i only want 1 so after i try them on at home i'll just bring the others back) well that really hurt one of the sales asso. sph that week.
the return policy is good but it gets use agianst us which i think is not far. once a sale is done it should be done not brought back against our sph. i find that the more you talk a customer into buying (suggestive selling) the more likly they are to bring most it back (and return it to a different dept. in the store). the customers have no idea what they do to us neither does the company, we are being held accountable for returns, we can't make customers keep everything they buy!!!
technoledgy... yes most store do have out dated reg. you would think that with the price of the items sold in the store they would be able to update the systems in the stores. most store have to call other stores to find items for customers because going through anyone from management to use there computer to search for a item in another store is next to impossible.
employee... there are many sharks employeed at the store willing to do what every it takes to make there sph, especially to new employees that are just learning the ropes. the idea of not having commission is suppose to help cut down on the competition but having the sph in place makes it just as bad. along with low customer attendance does not help.
store apperance... i have been other stores near my area and i must say i can not believe the condition of the store now some dust is expected and things on the floor are tolerable. since i live in different area then where i work for dillards i frenquent the another store shopping, when shopping at dilliards i see floors that are stained from spills, dressing rooms that have enough dust to use for packing a box. dressing rooms with paper, pins, clothing clips, hangers all over the floor. mirrors with fingerprints never cleaned off.
why is it that dillards want customers to shop or employee to work where they can charge over $300 for one(1) item but can't get a cleaning crew to keep the place clean. if the money being spend is not being used to keep the store just slightly clean then were is it going???? being an employee knowing what starting pay is, it is not towards the pay.
X
lynhurst, Ohio
U.S.A.
about the tardy policy... i do believe it to be a joke simply because, as i understand it, we are scheduled to either be ther before the store opens or we have over lapping start times to insure the floor is always watched. their accumulation of how many tardies you can have in a restricted amount of months is unfair. as most people can witness that there are more things that will delay you in traffic than the lose of socks in a dryer.
i don't truly believe anyone wants to late for work often but since we can not control that peron that may be afraid to drive in the rain (or some cases snow in my area) or has to slow down to look at an accident or the school bus that may be running late or that special person that believes that driving 5 miles under the speed limit in a no passing zone is being a safe driver there is always something that pervents us from making it to work everyday at the same time. usually the people that don't understand are the ones that live 10 mins from work.
about the sales asso. policy (sph)... this is truly unfair to anyone that is relying on this job to pay bills. truly there are always things to do from markdowns to visual moves that keep us busy and it is difficult to do both especially when you are told to make sure this is done before a designated time in that day, but yet get your sales. in some dept. there is only one to open and getting markdowns (finding them is a chore as well), or new arrivals on the floor makes it hard to achieve.
i have witness sales asso. in a state a panic because they have not reached their sales goal before their review and tring to work with that over your head is trumatic but yet to keep your rate of pay you must push forward. since i have been employed i have had great sales days and other when i have only one or two sales becaues if the business is not there or not enough customer in the store what can you do. now days everyone is looking for the sales not always full price items. its really bad when you make 20 transactions and it only totals $300 that's a big sign that people are not really buying right now.
i think sph reflects on employee commitment when you know you can lose your pay if you don't get a customer to buy that expensive item so you can make you sph that day. or even worst when you find that you had a good sales day only to find that you had returns later on in the week that count against your sph which can really set you back. i have even had customers tell me that they were told to go to another store to return items (in secret it is beign done to mess up another stores return numbers).
about the returns... most customer don't know that their returns really hurt us with our sph we have to reach everyday. i say this because most customers feel the open door return policy we have is great, so there are a lot of customer that will buy a selected amount of items (10 example) only to turn around and return them in a week or two. so on top of tring to get your sph you also have to keep an eye out for how much you have to make up if you get returns (example: after 2 hrs of trying on dresses a customer baught 4 dresses totaling over $750 in sales, as she left the reg. she said well i only want 1 so after i try them on at home i'll just bring the others back) well that really hurt one of the sales asso. sph that week.
the return policy is good but it gets use agianst us which i think is not far. once a sale is done it should be done not brought back against our sph. i find that the more you talk a customer into buying (suggestive selling) the more likly they are to bring most it back (and return it to a different dept. in the store). the customers have no idea what they do to us neither does the company, we are being held accountable for returns, we can't make customers keep everything they buy!!!
technoledgy... yes most store do have out dated reg. you would think that with the price of the items sold in the store they would be able to update the systems in the stores. most store have to call other stores to find items for customers because going through anyone from management to use there computer to search for a item in another store is next to impossible.
employee... there are many sharks employeed at the store willing to do what every it takes to make there sph, especially to new employees that are just learning the ropes. the idea of not having commission is suppose to help cut down on the competition but having the sph in place makes it just as bad. along with low customer attendance does not help.
store apperance... i have been other stores near my area and i must say i can not believe the condition of the store now some dust is expected and things on the floor are tolerable. since i live in different area then where i work for dillards i frenquent the another store shopping, when shopping at dilliards i see floors that are stained from spills, dressing rooms that have enough dust to use for packing a box. dressing rooms with paper, pins, clothing clips, hangers all over the floor. mirrors with fingerprints never cleaned off.
why is it that dillards want customers to shop or employee to work where they can charge over $300 for one(1) item but can't get a cleaning crew to keep the place clean. if the money being spend is not being used to keep the store just slightly clean then were is it going???? being an employee knowing what starting pay is, it is not towards the pay.
X
lynhurst, Ohio
U.S.A.
2 Updates & Rebuttals
Jessica
Navarre,Ohio,
U.S.A.
What a crock...your a crock
#2UPDATE EX-employee responds
Thu, June 18, 2009
I agree with everything she said. I was an employee of an Ohio Dillard's and everything she said was true and more. Dillards is one of those stores where the people who work hard cleaning, organizing are the ones who are penalized. The ones who stand around, then stalk potential customers around the departments are rewarded for getting sales. I worked with a woman who would literally make people uneasy due to her following them around, making sure she would be the one to ring up the sale. Stealing sales from people is one of the ways to survive. The comments about being "late", you have no idea. When you are penalized for being 5 minutes early as well as late is a problem. When the large group of employees would line up to clock in at the ONE COMPUTER it was a given that someone would be late. This ONE COMPUTER was ancient as well. Some times when an employee would try to clock in too fast the computer would freeze up. Everyone behind that person in line freaked out because they knew they were all be late by the time the computer unfroze. Its a problem that other places I have worked out did not have. A small restaurant I worked out had 4 computers to clock in on, a large department store only had one computer for 30 people to all try and clock in on...? Crazy! Dillards was the worst place I have ever worked. The sales quotas were ridiculous , especially for the economy of Ohio. The area in Ohio I worked within was an area with some of the highest unemployment in the state, yet they expected us to make sales of over 900 per day. Heres the kicker...every day you do not make your quota..its added onto the next day, so the next day your quota could be 1500 on a tuesday night! Meanwhile you are working for 5 other people who all must make the same quotas or more! So your telling me a group of five people are supposed to make huge sales to an economically depressed area within the over priced costume jewelry department? I left there after they wouldn't let me go to part time after I had previously been told it would be okay. Dillards was the worst place I have ever worked, where sneaky people win and hard workers are given the shaft. You sir have no idea what you are talking about, she was probably an excellent employee..I blame the structure of the store on the corporate owners, not on the people they barely pay.
Peter
Pony,Alabama,
U.S.A.
What a crock!
#3Consumer Comment
Tue, October 25, 2005
I could not help but laugh at your so-called "complaint." You complain about the tardy policy, as you think they should allow employees to be tardy more frequently? Hello ... this is a business! How about getting to work on time! If you have trouble doing so, how about leaving a few minutes early? It's not rocket science! You cannot pay your bills with this job? Well surely you were told how much money you'd make when you accepted the job, right? So why did you take the job if the pay was too low? It's ridiculous for you to blame the store when YOU freely decided to accept the position at the stated pay rate. You don't agree with store policies, such as returns? Again, why are you working there then? Dillard's store policies are posted all over the store, so even if they didn't go over it in deal with you during your interview, you could have just opened your eyes and read the signs throughout the store! If you had a problem with the policies, you should have declined the position! The store is dirty, dusty, covered in fingerprints, etc.? Well YOU work there, why don't you do something about it? Dust and fingerprints don't go away by themselves! Do your job and clean up your department! I'm not quite sure what you expected when you took the job. It sounds like you don't want to do ANY work, or even show up on time for your shift. Yet you have the nerve to complain about the pay. Give me a break!
