- Report: #624862
Complaint Review: Direct capital software - Internet Internet
Reported By:
Joe -
, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Direct capital software
http://www.directcapitalsoftware.com/ Internet, Internet, United States of America
Phone:
Web:
http://www.directcapitalsoftware.com/
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Direct capital software Direct Capital Sales usless software , Internet
beware of Direct Capital Software/ Direct Software. The owener is a scammer. The software that he sells is useless: it does not print withing the page correctly, and when typing most of the time you can't even see what you are typing. Additionally, the forms that come with the software are either cheap letters in note pad, or documents that he got from excel (documents that you can download your self freely from excel). I don't know if he is including excel forms legaly with his product or Microsoft simply doesn't know that he( the owner of the company) is actually doing this. When I called him he said he had a money back guarantee, but I have been asking for my money back since the time I bought his product and so far I still have not gotten anything.
Here are a couple of my email correspondance with him. I have deleted my email and changed my name for privacy purpose.
On Fri, Feb 5, 2010 at 4:09 PM, Joe <xxxxxx> wrote:
I have asked you for a refund a lot of times already...
You have a money back guarantee. I talked to you on the phone about it.I have already deleted your loan modification software from my computer. As I told you before, it did not print correctly, and I don't use it for my purposerefund that money as soon as posible...I will be calling you regarding thisFrom: Direct Software <[email protected]>
To: Joe <xxxxx>
Sent: Fri, February 5, 2010 7:57:15 PM
Subject: Re: LOAN MOD SOFTWARE PURCHASE
The printing issue is pc specific, it can be fixed by converting the saved forms into a pdf file, its an easy fix sir.All programs I have bought in the past do not require me to be converting files to pdf for printing correctly...your program should do this professionally. Besides that is not the only issue with your program: many times when I inputted information in the program I could not see what was being typed in the windows that opened, only after closing the windows the information would appear. I don't have time to be working on your program to do the things is supposed to do right. And there are other issues that I will not go over here with your product.You have a money back GuarranteeThank you,
3 Updates & Rebuttals
Direct Software
Los Angeles,California,
Great Package! Great Software!
#2UPDATE Employee
Fri, May 03, 2013
This is a great software package with many bonuses.
If you are not satisfied with your purchase, please email the company and the staff
will work with you to solve the problem.
We sorry that this may have happened on your system, though it might have been your own computer
or PC that was having issues. Other customers are delighted with the software package.
Again, it may have been your own computer. Some people run many software
programs at the same time with other programs in the background and this may have
caused some issues. I advise you re-install the software or please contact the free
tech support provided 100% free.
Please consider, that free tech support is provided.
Thank you for concerns, the company staff is here to help you.
Thank you.
leo
Illinois,United States of America
Problem has been solved
#3Author of original report
Tue, March 29, 2011
Although the software itself did not work as it should have ( and I deleted it from my computer as a result), some of the forms, contracts, and information provided is useful. Therefore, although I never got my money back, I feel is fair to retract this complaint (at least in part) since I intent to use some of the material provided.
leo
Illinois,United States of America
Direct Capital Software/ Direct Software
#4Author of original report
Wed, July 21, 2010
beware of Direct Capital Software/ Direct Software. The owener is a scammer. The software that he sells is useless: it does not print withing the page correctly, and when typing most of the time you can't even see what you are typing. Additionally, the forms that come with the software are either cheap letters in note pad, or documents that he got from excel (documents that you can download your self freely from excel). I don't know if he is including excel forms legaly with his product or Microsoft simply doesn't know that he( the owner of the company) is actually doing this. When I called him he said he had a money back guarantee, but I have been asking for my money back since the time I bought his product and so far I still have not gotten anything. I hear he is now targeting consumers for car loan modifications (see report here: Hhttp://www.loansafe.org/car-loan-modification-scame). Here are a couple of my email correspondance with him. I have deleted my email and changed my name for privacy purpose.
On Fri, Feb 5, 2010 at 4:09 PM, Joe <xxxxxx> wrote: I have asked you for a refund a lot of times already... You have a money back guarantee. I talked to you on the phone about it. I have already deleted your loan modification software from my computer. As I told you before, it did not print correctly, and I don't use it for my purpose refund that money as soon as posible...I will be calling you regarding this
From: Direct Software < [email protected] > To: Joe <xxxxx> Sent: Fri, February 5, 2010 7:57:15 PM Subject: Re: LOAN MOD SOFTWARE PURCHASE The printing issue is pc specific, it can be fixed by converting the saved forms into a pdf file, its an easy fix sir. Full View Re: LOAN MOD SOFTWARE PURCHASE
From: Joe <xxxxxx> Add to Contacts To: Direct Software <[email protected]> All programs I have bought in the past do not require me to be converting files to pdf for printing correctly...your program should do this professionally. Besides that is not the only issue with your program: many times when I inputted information in the program I could not see what was being typed in the windows that opened, only after closing the windows the information would appear. I don't have time to be working on your program to do the things is supposed to do right. And there are other issues that I will not go over here with your product. You have a money back Guarrantee Thank you,
