- Report: #1407898
Complaint Review: Direct Capital - Portsmouth New Hampshire
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Author Confirmed
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Direct Capital
155 Commerce Way Portsmouth, 03801 New Hampshire, USA
Web:
www.directcapital.com
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Direct Capital No Transparency Portsmouth New Hampshire
I am a physician and the owner of a clinic. In 03/2015, I purchased medical equipment at a conference for $73,000 and signed a 5-year loan with their onsite salesperson. When I asked if I could pay this off earlier, the representative said that there will be no penalty and they would be very happy if we paid it off early. In the contract, there was no mention of early payoff conditions. In March 2016, I decided to pay off the entire loan but was told I needed to pay most of the five year's interest. This was not disclosed by the salesperson when I signed the contract.
In total, I paid $84,772.08 in March 2016. When I asked the company how much balance I still had left in my account after I paid, I was told there was $2,800 left. As it was a small number, I did not pay this right way. However, when I called them on 10/03/2017 to pay off the small balance I was supposed to have left, I was told I still have $14,700 IN MY BALANCE. There was no statement or any transparent information about the account throughout the whole process. They do not have an online account for you to check your balance, and their customer service is very misleading. They even could not provide me my payment history. This was the worst business decision of my life.
