- Report: #1159623
Complaint Review: direct express card/commerica bank - Internet
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direct express card/commerica bank
Internet, USA
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direct express card/commerica bank account cancelled by csr Internet
Husband called to check a charge on the account. Which is mine, however him being the payee on the account grants me no info whatsoever. Even though I am the receving the disability. Anyway, when the csr asked for the expiry date husband casually says " I don't have it. The card is at home". The csr then tells him because the card is not on his person the entire account is cancelled. Was very rude hung up on husband. When I called they refused to let me speak to any supervisor. This is how they operate a government agency for people with disabilities? Some of us depend on that money that we worked for anyway - to pay bills or buy food. And someone can refuse to offer any assistance because I am on disability? I can get absolutely no answers? My entire account cancelled because the card was not in his wallet? And people wonder what has happened to the kindness we used to show each other.
