- Report: #62388
Complaint Review: Direct Merchants - Tulsa Oklahoma
-
Author Not Confirmed
Why?
Direct Merchants
Tulsa OK Tulsa, 74121 Oklahoma, U.S.A.
Phone:
904-9974997
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Direct Merchants Bank ripoff Tulsa Oklahoma
Direct Merchants Bank "reage" ripoff Tulsa Oklahoma .....
I was offered a "re-age" program with the understanding that I would set up three monthly payments on draft and after the third payment the account would become current and there would be no collection calls during this process.
After three months account was not current and calls never stopped. Now all I get is that they are "sorry". The person did not set the account up correctly to reage therefore I am still paying 39.00 late fee and no one will fix it.
Tracy
Macon, Mississippi
U.S.A.
I was offered a "re-age" program with the understanding that I would set up three monthly payments on draft and after the third payment the account would become current and there would be no collection calls during this process.
After three months account was not current and calls never stopped. Now all I get is that they are "sorry". The person did not set the account up correctly to reage therefore I am still paying 39.00 late fee and no one will fix it.
Tracy
Macon, Mississippi
U.S.A.
4 Updates & Rebuttals
Paul
Tulsa,Oklahoma,
U.S.A.
Tracy's Reage ..Sometimes, even we make mistakes.
#2UPDATE Employee
Tue, August 19, 2003
Tracy, as an employee of the collections department I apolgize for an employee making a mistake on your account as it directly affects YOU. Sometimes, even we make mistakes. A reage on your account or a lump sum reage (1 payment taking into account your past payments during the past two consecutive months) will bring you current on your debt. This will not necessarily bring you under your credit limit which is what the $39.00 charge may have been from. Our late fees and over limit fees are both $39.00. The computer system is not perfect either and sometimes cardholders are called when they are on a program. Both mistakes can be fixed and we can get you back on track. If you feel the situation has not been appropriately resolved call us and ask for a supervisor; you will be transferred to the resolution unit. Each collector has a different approach to collecting debt; you get the good with the bad; however, there are many employees who will give you the information for you to take control over your debt. The best solution is remaining in contact with the company.
Paul
Tulsa,Oklahoma,
U.S.A.
Tracy's Reage ..Sometimes, even we make mistakes.
#3UPDATE Employee
Tue, August 19, 2003
Tracy, as an employee of the collections department I apolgize for an employee making a mistake on your account as it directly affects YOU. Sometimes, even we make mistakes. A reage on your account or a lump sum reage (1 payment taking into account your past payments during the past two consecutive months) will bring you current on your debt. This will not necessarily bring you under your credit limit which is what the $39.00 charge may have been from. Our late fees and over limit fees are both $39.00. The computer system is not perfect either and sometimes cardholders are called when they are on a program. Both mistakes can be fixed and we can get you back on track. If you feel the situation has not been appropriately resolved call us and ask for a supervisor; you will be transferred to the resolution unit. Each collector has a different approach to collecting debt; you get the good with the bad; however, there are many employees who will give you the information for you to take control over your debt. The best solution is remaining in contact with the company.
Paul
Tulsa,Oklahoma,
U.S.A.
Tracy's Reage ..Sometimes, even we make mistakes.
#4UPDATE Employee
Tue, August 19, 2003
Tracy, as an employee of the collections department I apolgize for an employee making a mistake on your account as it directly affects YOU. Sometimes, even we make mistakes. A reage on your account or a lump sum reage (1 payment taking into account your past payments during the past two consecutive months) will bring you current on your debt. This will not necessarily bring you under your credit limit which is what the $39.00 charge may have been from. Our late fees and over limit fees are both $39.00. The computer system is not perfect either and sometimes cardholders are called when they are on a program. Both mistakes can be fixed and we can get you back on track. If you feel the situation has not been appropriately resolved call us and ask for a supervisor; you will be transferred to the resolution unit. Each collector has a different approach to collecting debt; you get the good with the bad; however, there are many employees who will give you the information for you to take control over your debt. The best solution is remaining in contact with the company.
Paul
Tulsa,Oklahoma,
U.S.A.
Tracy's Reage ..Sometimes, even we make mistakes.
#5UPDATE Employee
Tue, August 19, 2003
Tracy, as an employee of the collections department I apolgize for an employee making a mistake on your account as it directly affects YOU. Sometimes, even we make mistakes. A reage on your account or a lump sum reage (1 payment taking into account your past payments during the past two consecutive months) will bring you current on your debt. This will not necessarily bring you under your credit limit which is what the $39.00 charge may have been from. Our late fees and over limit fees are both $39.00. The computer system is not perfect either and sometimes cardholders are called when they are on a program. Both mistakes can be fixed and we can get you back on track. If you feel the situation has not been appropriately resolved call us and ask for a supervisor; you will be transferred to the resolution unit. Each collector has a different approach to collecting debt; you get the good with the bad; however, there are many employees who will give you the information for you to take control over your debt. The best solution is remaining in contact with the company.
