- Report: #220736
Complaint Review: Direct Satellite Network Solutions - Aliso Viejo California
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Author Confirmed
Why?
Direct Satellite Network Solutions
135 Columbia, Suite 100 Aliso Viejo, 92656 California, U.S.A.
Phone:
800-615-0541
Web:
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Direct Satellite Network Solutions Fraudulant offer, false advertising, DVD Home Theater System was scam, Ripoff Aliso Viejo California
In July of 2004 we had Direct TV installed at our home with a promotional offer being given by Direct Satellite Network Solutions of a DVD Home Theater System up on pruchase with a 6 month commitment. We move two times during our contract period and I kept in touch with Direct Satellite Network Solutions because at one point we couldn't have Direct TV where we were living so Direct TV put us on a "hold" status till we were able to start back up with them when we moved.Well - we moved and reactivated our service and I tried to contact Direct Satellite Network Solutions, but there phones were not working. So - I completed the form and submitted all of the information that was required (and I kept copies of it), I mailed this out on January 23, 2006- and have never heard a word from anyone- can't get a hold of them due to the phones not working and I am agravated and very disappointed. Of course, I have contacted Direct TV and the installation company - and guess what they say- we aren't affiliated with that company - we are not responsible for this- etc. Seems funny that Direct TV would not be the one responsible for this - since the contract is actually also with them through Direct Satellite Network Solutions, I mean really- if it weren't for the promotion, DirectTV would not have gotten all of the people to sign up for there company, sound slike they may be involved with this, just under the covers. I will never have Direct TV again, especially after the results I have gotten over the phone with not only customer service but with a supervisor. They are "just not the ones responsible" and can't seem to give you any type of information, do you think this was a set-up to get more people to sign up and then conveniently not have anyone be responsible? Hmmmm makes you wonder - being as DirectTV is so big, they could probably hide something like that pretty easy.
Donna
Coopersville, Michigan
U.S.A.
Donna
Coopersville, Michigan
U.S.A.
