- Report: #555508
Complaint Review: DirecTV - DIRECTV ENTERPRISES DIRECTV HOLDINGS - DIRECTV O - DIRECTV GROUP INC. - Internet Internet
Reported By:
Patrick -
Orlando, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DirecTV - DIRECTV ENTERPRISES DIRECTV HOLDINGS - DIRECTV O - DIRECTV GROUP INC.
2230 East Imperial Highway Internet, 90245 Internet, United States of America
Phone:
8005315000
Web:
www.directv.com
Categories:
Business Rating:
(0)
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DirecTV - DIRECTV ENTERPRISES, DIRECTV HOLDINGS - DIRECTV O - DIRECTV GROUP INC. False Promises during sales pitch Internet
When I signed up for DirecTV over the phone I told the sales lady that I wanted 2 HD/DVR's for free since I could get the same thing from Dish Network. She spoke to someone and then came back and said they could do that. I placed my order and paid for one additional DVR. Three times during my conversation I was told that if there were any problems with my order that I would be able to call back and they could play back the conversation because they were all recorded. I should have been suspicous by her even mentioning this. The technician showed up to install my dish and receivers and he only had one HD/DVR, one HD box, one DVR and two additional boxes which I also ordered. He got his supervisor on the phone and they told me that it was not possible to honor that order and that I was never promised that. I sent the technician away and called DirecTV back and requested that my conversation be replayed. I was told that could not be done without a subpoena. I have already cancelled my cable. I am now going to be without everything until I find a replacement or get cable turned back on. I want this fixed.
