- Report: #170836
Complaint Review: DirecTV - Mira Loma California
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DirecTV
directv.com Mira Loma, California, U.S.A.
Phone:
800-494-4388
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DirecTV Failure to honor $100 DVR Rebate offer, ripoff Mira Loma California
Let me first preface this complaint with the fact that I have NEVER experienced such horrible customer service in my entire life!
I obtained DirecTV service on 10/1/05 and participated in the $100 DVR rebate offer. I signed up online and the rebate appeared to be an automatically applied credit. I was told by the person installing my serivce that I would automatically get the $100 rebate in my first bill.
I received my first billing statement a week later and, when I spoke with you company, they indicated there would be paperwork in my bill and that I would need to fill it out in order to be given the $100. I did so and mailed in the rebate form and a copy of my October bill to DIRECTV DVR $100 Rebate, Attn: DV Richards, PO Box 425, Mira Loma, CA 91752-0425 on 10/17/05.
I called to follow up on 11/17/05 as I never received a rebate check. The person I spoke with said that I should wait until 7 weeks had passed and then the check should arrive. I called again at the beginning of December and was told that the check should be here any day.
I called this morning and spoke with a person who said that DirecTV had no record of my request, despite my previous calls, and could not issue a rebate credit or check. I asked to speak with a manager and he then advised that no managers or supervisors were available at the time so I could not speak with one. He told me to mail in the forms again and they would be processed.
I told him I was uncomfortable with this option given the failure of my last request to be processed, the inability to obtain receipt of the mailed items due to the PO Box, and the time I had already spent waiting for this check. I also advised him that the rebate form notes it must be postmarked before 1/5/06. He said he thought my request would still be processed. The call was disconnected at that time.
I called back a few minutes later and spoke with Mars at DirecTV. She refused to give me the name of the man I had been speaking with and told me I would not get a refund as no request had been received by the postmark date. She said she would elevate this to the management team and someone would call me in three business days. I was told this in my December call but never received a call from the "management team".
I am extremely dissatisfied by the customer service I have received and the misleading advertisement under which I signed up for service. DirecTV promised a $100 rebate check and then did everything they could to ensure no refund was ever sent. I feel misled and that is why I am filing this complaint. I also sent an e-mail inquiry to DirecTV customer service requesting a call back by 1/10/06.
Any help that anyone can give me would be greatly appreciated.
Tiffany
Las Vegas, Nevada
U.S.A.
I obtained DirecTV service on 10/1/05 and participated in the $100 DVR rebate offer. I signed up online and the rebate appeared to be an automatically applied credit. I was told by the person installing my serivce that I would automatically get the $100 rebate in my first bill.
I received my first billing statement a week later and, when I spoke with you company, they indicated there would be paperwork in my bill and that I would need to fill it out in order to be given the $100. I did so and mailed in the rebate form and a copy of my October bill to DIRECTV DVR $100 Rebate, Attn: DV Richards, PO Box 425, Mira Loma, CA 91752-0425 on 10/17/05.
I called to follow up on 11/17/05 as I never received a rebate check. The person I spoke with said that I should wait until 7 weeks had passed and then the check should arrive. I called again at the beginning of December and was told that the check should be here any day.
I called this morning and spoke with a person who said that DirecTV had no record of my request, despite my previous calls, and could not issue a rebate credit or check. I asked to speak with a manager and he then advised that no managers or supervisors were available at the time so I could not speak with one. He told me to mail in the forms again and they would be processed.
I told him I was uncomfortable with this option given the failure of my last request to be processed, the inability to obtain receipt of the mailed items due to the PO Box, and the time I had already spent waiting for this check. I also advised him that the rebate form notes it must be postmarked before 1/5/06. He said he thought my request would still be processed. The call was disconnected at that time.
I called back a few minutes later and spoke with Mars at DirecTV. She refused to give me the name of the man I had been speaking with and told me I would not get a refund as no request had been received by the postmark date. She said she would elevate this to the management team and someone would call me in three business days. I was told this in my December call but never received a call from the "management team".
I am extremely dissatisfied by the customer service I have received and the misleading advertisement under which I signed up for service. DirecTV promised a $100 rebate check and then did everything they could to ensure no refund was ever sent. I feel misled and that is why I am filing this complaint. I also sent an e-mail inquiry to DirecTV customer service requesting a call back by 1/10/06.
Any help that anyone can give me would be greatly appreciated.
Tiffany
Las Vegas, Nevada
U.S.A.
4 Updates & Rebuttals
Larry
Eagle,Idaho,
U.S.A.
Rebate
#2UPDATE Employee
Mon, June 05, 2006
You said in your opening comments, "I signed up online and the rebate appeared to be an automatically applied credit." If this is true and a credit of $100 was automatically applied at the time of the order, then you are not entitled to a rebate check for $100. Could this possibly be the case?
John
Norco,California,
U.S.A.
I know for a fact !! what the problem is. It's the post office.
#3Consumer Suggestion
Sun, February 19, 2006
How do i know ? Because i have the P.O.BOX next to there,s. And i always find there mail in my box.I have told them about this.But i still get there mail and plenty of other,s too. When i get the letters ,i put them in the mail slot for out-going mail(thats what they told me to do).So it look,s like the post office need,s to hire people that can tell the difference in 425 & 426. And to this day still get different rebate addressed mail in my box( BUT SOME HAVE MY P.O.BOX # ON THEM) Why they have my box # ? Dont know that,but it,s not 426.. Good luck
Stephen
Vancouver,Washington,
U.S.A.
MORE ON REBATE
#4Consumer Comment
Tue, February 07, 2006
I emailed DTV in addition to the calls and recieved satisfactory response this morning-maybe the email route is a good way....while on the subject, my wife reminds me to pass on that many people recieved letters of rebate rejection erroneously,according to one of their mgrs...seems they need to be as aggressive at issuing the rebate itself as they are about denying it.
Stephen
Vancouver,Washington,
U.S.A.
RIDICULOUS REBATE ..staffed by uninformed, rude teleturkeys
#5Consumer Suggestion
Tue, February 07, 2006
DTV contracts with 2 call centers...800-494-4388 is staffed by uninformed, rude teleturkeys who hang up when faced with any challenge.More customers need to email DTV and clue them in.Try 1-888-297-0945.Now...on the rebate...the magic number for me was 1-800-824-9081.Luck!
