Larry
Eagle,#2UPDATE Employee
Mon, June 05, 2006
You said in your opening comments, "I signed up online and the rebate appeared to be an automatically applied credit." If this is true and a credit of $100 was automatically applied at the time of the order, then you are not entitled to a rebate check for $100. Could this possibly be the case?
John
Norco,#3Consumer Suggestion
Sun, February 19, 2006
How do i know ? Because i have the P.O.BOX next to there,s. And i always find there mail in my box.I have told them about this.But i still get there mail and plenty of other,s too. When i get the letters ,i put them in the mail slot for out-going mail(thats what they told me to do).So it look,s like the post office need,s to hire people that can tell the difference in 425 & 426. And to this day still get different rebate addressed mail in my box( BUT SOME HAVE MY P.O.BOX # ON THEM) Why they have my box # ? Dont know that,but it,s not 426.. Good luck
Stephen
Vancouver,#4Consumer Comment
Tue, February 07, 2006
I emailed DTV in addition to the calls and recieved satisfactory response this morning-maybe the email route is a good way....while on the subject, my wife reminds me to pass on that many people recieved letters of rebate rejection erroneously,according to one of their mgrs...seems they need to be as aggressive at issuing the rebate itself as they are about denying it.
Stephen
Vancouver,#5Consumer Suggestion
Tue, February 07, 2006
DTV contracts with 2 call centers...800-494-4388 is staffed by uninformed, rude teleturkeys who hang up when faced with any challenge.More customers need to email DTV and clue them in.Try 1-888-297-0945.Now...on the rebate...the magic number for me was 1-800-824-9081.Luck!