- Report: #1103729
Complaint Review: DirecTV - Newark New Jersey
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Author Not Confirmed
Why?
DirecTV
PO Box 11732 Newark, 07101-4732 New Jersey, USA
Phone:
1-800-531-5000
Web:
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DirecTV DirecTV stole money from my checking acct causing me to go $600+ negative for Xmas! Newark New Jersey
I was a directv customer for 5-6yrs with no problems up until now. I last paid a minimum bill on 8/12/13, leaving a balance still due but then I moved towards the end of August, failing to cancel/transfer services, as my ex-husband was still living at the house. Directv interrupted the service as of 9/12-9/13/13, at which point I figured they'd send me a final bill. They never did- not to either address, as my ex & I are still best friends & see each other everyday. Now, a few days before my SSD check gets deposited into my bank account, I check my bank statement because I received like 6-7 insufficient funds notifications and found that directv went into my account, WITHOUT my knowledge/permission, and withdrew funds of $377.96, supposedly final balance plus equipment fees. This occurred on 11/13/13, so everything after that caused me bank fees of $38.50 for every charge, leaving my account at negative $600+ to start off the mth of December! I can't pay my rent, utilities not to mention Xmas for my 11yr old son! I filed a dispute with my bank & tried calling directv- getting nowhere with them. A guy in customer service couldn't tell me why they never sent me a final bill to either address but did say that they(directv), put a request on my account to send me the equipment return kit, which he said they automatically do on cancelled accounts, but admitted their system showed it never was actually sent to me! Then he said it could be that at that time, on 10/22/13, they still had my old address ...but yet, today, right before I called them, I actually received a receipt for what they, "stole", from my account, which was mailed to my proper address! He said he'll send out a kit to me now & I'll be reimbursed for the equipment but that I'd have to speak to billing department about the rest. He transferred me to a woman who barely spoke english & she refused to answer my questions as to why they never sent me any notifications or why they never called me & just kept repeating "over & over, that I'll only be reimbursed for the equipment once I return it! Then, she lied & insisted they did deliver an equipment return kit on 10/29/13 ..this is after customer service admitted it never went out!! Bottom line ...according to their so-called, "right", to take money from cards on file, it clearly states that it's if we, the customer, cancel our service. Well...THEY cancelled my service, not me! But now, they screwed me out of rent money & Xmas for my son!
