- Report: #110363
Complaint Review: DirecWay Internet - Germantown Maryland
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Author Not Confirmed
Why?
DirecWay Internet
11717 Exploration Lane-L5C Germantown, 20876 Maryland, U.S.A.
Phone:
866-259-9445x298757
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DirecWay Internet lousy connections, no repair service, foreign speakers as helpers, no way to contact company to get help Germantown Maryland
I had no repair man call after my original complaint for 2 months. I called and told them I was cancelling. They called back and gave me 2 options: pay up or have collection action taken against me. My solution was to involve my state's attorney general, and then I got action. I was sent a phone number for "Executive Customer Care" and I was assigned a very nice lady--Darlene Swan. Without the AG's involvement, I had hit nothing but dead-ends, threats and no viable remedies. Call Darlene 866-259-9445 pin#298757. From their website, there is no Customer Care contact info, but you can try
Executive Customer Care
Hughes Network Systems
11717 Exploration lane-L5C
Germantown, MD 20876
When it comes to customer care, this is one of the worst companies I've ever run across.
Dan
rawlins, New Foundland
U.S.A.
Executive Customer Care
Hughes Network Systems
11717 Exploration lane-L5C
Germantown, MD 20876
When it comes to customer care, this is one of the worst companies I've ever run across.
Dan
rawlins, New Foundland
U.S.A.
1 Updates & Rebuttals
Dawn
Amherst,Massachusetts,
U.S.A.
Direcway increased our rural net from 19kbps to 1033kbps outstanding performance
#2Consumer Comment
Tue, September 28, 2004
Wow. In reading the rip off comments here I am amazed -- it appears that the folks who have had trouble are not having difficulty with Direcway (or Hughes, who I think just bought them out) -- but are having difficulty with their local vendors and installers. The server, dish, installation, etc. we had was great -- less thatn two weeks for all of it to be up and running. We live in a rural area and this has been a godsend for business and school.
