- Report: #627386
Complaint Review: Discount Mugs Discountmugs.com Bel Inc. - Miami Florida
Reported By:
teaman27 -
Deer Park, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Discount Mugs Discountmugs.com Bel Inc.
6905 NW 25th St. Miami, 33122 Florida, United States of America
Phone:
1-800-569-1980
Web:
www.discountmugs.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Discount Mugs, Discountmugs.com, Bel Inc. guarantted me delivery and then said sorry we shipped it late. Miami, Florida
My daughters 5th birthday has been ruined by discountmugs order number (DM376157). I ordered mugs for a 5th bday party on july 1st. The final approval was given on July 16th and I was promised and guaranteed delivery by the 29th-30th. Eveytime I called and asked when the item will be shipped I was told by customer service (Hector, Betsy) it is being shipped today and when I complained why do I keep getting the same response, I got no answer. The item was finally shipped on July 28th with a delivery date of Aug. 2nd. when I called to speak to a manger (Von Quach) I was told she just went into a meeting and will call me back. No manager ever called me back and no one else bothered to follow up as well. I was led to believe that this company is legitimate and prides itself on customer service, what I found it is that is not true in any sense. I was given the run around with no help from anyone. I ask that this company's rating be changed to an F and all consumers know not to order anything from this company. My daughter was excited to give her friends a keepsake from her bday and now that cannot happen due to the poor service from discountmugs. ---------------------------------- Below is the email response I was given by a rep that states that I will have the mugs on the 30th the latest.------------------------
Response : It seems this order was shipped a day later than planned and it is scheduled to arrive 8/2. Unfortunately once an order is in transit I cannot have it expedited. If you choose that you do want this order please reject the delivery and we will issue you an in store credit once I have received the merchandise. I apologize for the delay. Cust Svc Comment By : daniel Date : 07-29-2010 10:08am
--------- Response : I have spoken with the production team and we will be shipping this order to arrive 7/30 the latest. I apologize for the delay. Cust Svc Comment By : daniel Date : 07-27-2010 10:35am -------------- When do you need it?: 7-29-10 Describe:My order has still not been shipped.I spoke to a rep on Friday and they advised that me they would expedite and have it shipped on friday, but as of 5PM today the order has still not been shipped. I need this order delivered by July 29th.
I am seeking a full refund and an apology for ruining my daughter's 5th bday that everyone in the family was looking forward to. My daughter was excited to give her friends a keepsake from her bday and now that cannot happen due to the poor service from discountmugs.
1 Updates & Rebuttals
dasrok
United States of AmericaSadly almost no order is received on time.
#2UPDATE EX-employee responds
Mon, September 05, 2011
I was an employee there, quit after just over 2 months. I've been in the advertising/promotional products industry for over 5 years and working there was a joke. They under pay employees, which most have a college degree, with just barely over minimum wage for designers. They don't treat employees well so the morale there is always low, which transfers back to the customer with bad service. And they're disorganized so orders back up and are always a few days to weeks late.
Even when you pay for a RUSH order and next day shipping you won't receive an order for at least a week. I'm sorry this ruined your daughters birthday. In the short time I worked there I can't even remember how many times I heard of stories like that. I'd even remember the jobs when I looked them up, and they were jobs I did the art for. I'd check the productions dates on it, and I'd have it out to production same day and it didn't get printed til days later, and after that it sat waiting to ship.
These were for time sensitive events like weddings, birthdays, anniversaries etc. So much gets lost in there partly because business is rotating between India, another Asian country, and the Miami location that they just aren't able to keep track and manage it all. Employees barely make enough money to survive on but need a job. Management is incompetent. And as everyone who spent years in college and are only getting paid $10/hr is frustrated, the owner's driving up to work in his Ferrari or Bentley every day. It's a joke.
I recommend any other company for printing. Look up their reviews and avoid Bel Inc/Discountmugs.com
