I ordered a product on October 8, 2017. + 10 days, I still had not received a shipping notification so I sent an email with my order number - no response + 15 days sent second email - received auto reply with a template response "we will get back to you + 15 days 11:15 am EST called their support line - recording - outside of business hours + 15 days 9:42 pm EST (AU time zones between 9:42am and 12:42pm) recording - outside of business hours This company is non responsive and appears to be taking funds and not shipping product.