- Report: #656170
Complaint Review: DISH Network/ AT&T - Internet
Reported By:
Anonymous -
Winter Springs, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DISH Network/ AT&T
P.O. Box 9040, 80120 Internet, United States of America
Phone:
720-514-8555
Web:
www.dishnetwork.com
Categories:
Business Rating:
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DISH Network/ AT&T Clearly opted out of 24 month agreement (signed contract), still dinged with early termination fee - account in collections despite proof, Internet
Over 2 years ago, I signed up for an AT&T Triple Play bundle in the local AT&T company store. At the time, the AT&T rep specifically stated that they would waive the $99 installation fee and that there was no minimum term required. We had her confirm this point twice, as we were longtime Brighthouse customers making the switch only if there were no onerous terms.
Several days later, upon completion of the installation of the satellite dish, a DISH installer pulled out a 2 page contract and informed us that we were signing up to a 2 year contract with DISH. At that time, we refused to agree to these terms, because of the rep made by AT&T, and I signed in a space declining the Term Agreement option. He then asked for $99 installation fee, which I told him had been waived. He called his manager from my house, and was told that was fine. At no point was I billed for this nor was there any subsequent claim from DISH that this amount was owing.
This past summer, we switched to AT&T UVerse service, and promptly received notice from DISH suggesting that an early termination fee was owing, because it was a few months shy of the 2 year anniversary. On multiple occasions, I walked through my story on the phone and had calls escalated to the "Executive Resolution Team" 2 or 3 times. They maintained that I had a contract for 24 month term, while I maintained I didn't. I asked them to produce a copy of the signed contract showing that I agreed to the 24 month term.
Last week, I received a notice from CBE, DISH's collection agency, advising me that my account was with them and that I had 30 days to pay up or it would appear on my credit rating. I spoke with them and advised them that I was disputing the validity of the charge.
Also, last week, a copy of the contract arrived from DISH, clearly showing that I opted out of the 24 month term (signature on the "Declined Term Agreement" line). After 7 unsuccessful calls to the person on the letter, I spoke to a different person this morning who said that it didn't matter that I opted out of the Early Termination, because my alternative was to pay the $99 installation fee. Pick one, was his message, and I don't have all day to deal with this was also stated.
Several days later, upon completion of the installation of the satellite dish, a DISH installer pulled out a 2 page contract and informed us that we were signing up to a 2 year contract with DISH. At that time, we refused to agree to these terms, because of the rep made by AT&T, and I signed in a space declining the Term Agreement option. He then asked for $99 installation fee, which I told him had been waived. He called his manager from my house, and was told that was fine. At no point was I billed for this nor was there any subsequent claim from DISH that this amount was owing.
This past summer, we switched to AT&T UVerse service, and promptly received notice from DISH suggesting that an early termination fee was owing, because it was a few months shy of the 2 year anniversary. On multiple occasions, I walked through my story on the phone and had calls escalated to the "Executive Resolution Team" 2 or 3 times. They maintained that I had a contract for 24 month term, while I maintained I didn't. I asked them to produce a copy of the signed contract showing that I agreed to the 24 month term.
Last week, I received a notice from CBE, DISH's collection agency, advising me that my account was with them and that I had 30 days to pay up or it would appear on my credit rating. I spoke with them and advised them that I was disputing the validity of the charge.
Also, last week, a copy of the contract arrived from DISH, clearly showing that I opted out of the 24 month term (signature on the "Declined Term Agreement" line). After 7 unsuccessful calls to the person on the letter, I spoke to a different person this morning who said that it didn't matter that I opted out of the Early Termination, because my alternative was to pay the $99 installation fee. Pick one, was his message, and I don't have all day to deal with this was also stated.
I asked him to show me where on the contract does it state this. He could not do so. I also asked why the $99 wasn't claimed or billed at the time of the installation, if I had refused the 24 month term. Again, he said he didn't have time to deal with this. It's in the contract, it's our policy, etc. etc. Once again, I asked to be shown, specifically, in the copy of the signed contract that I have on hand, where it states that I would be liable for the $99 installation fee after having clearly opted out of the 24 month service. Once again, he was unable to do so.
He is going to get the copy of my contract and will supposedly call me back.
2 Updates & Rebuttals
Armyof1
Oklahoma, city,Oklahoma,
United States of America
Dish Mover - AT&T - Dish cut me off and ended service
#2Consumer Comment
Sun, January 30, 2011
I had Dish and AT&T for my phone - I used them for over 5 years - Now when I bought a HOUSE NEW HOUSE and asked to end service (I called AT&T for PHONE and Dish for my TV) for my phone ONLY!
OK AT&T did that and all was well - Then AT&T sent me to DISH to move my service to my NEW house - In talking to DISH via the phone and I had dish mover I told the dish rep my old address and give them my NEW address and wonted my TV dish service to be moved to NEW addy - she said ok but YOU will have to start all over? I said why? cause WHEN you shut off AT&T and said you were moving and not useng them we got a notice and canceled you dish services!
I said WHY? I was told again cause you cut off your phone is WHY - well phone was not going off till Sept 1st 2010 and I wonted my NEW dish on Sept 1 after I was in the new house - rep said sorry it's to late and ended the call!
Well when I turned on my TV I was shut off! I called dish and got gee sorry YOU will have to make a new sign up and start all over!
At this point I said NO and I still had 40 days before I have to move! So you got it NO tv for 40+ days and NO dish and wont have dish ever again if this is how you treat people who have been with you since you were called Netlink!!
I love the channels and system I had but DISH knows how to distroy a customer and do it quick!
A week later I got a UPS box sent to me with a demand for the recivers I had or pay $985 - I had 15 days for them to recive them in el paso tx or be charged!
Yes they charged me $15 per unit to ship them back!
Dish knows how to hurt a customer and even to pay as they kick him out of dish system!
I will I guess stick with COX cable not what I wonted but oh well it's what I have now and done with Dish or should I sayd DISH is done with me!
Watch what you say to Dish and watch what you sign up for and for HOW long!
A mess UP company DISH...........
DanB@Dish Network
Englewood,Colorado,
USA
Hello, My name is Dan Busa with DISH Network's customer service team. I would like
#3UPDATE Employee
Sun, January 09, 2011
Hello, My name is Dan Busa with DISH Network's customer service team. I would like to take a moment to clarify with you, when you spoke with the sales agent you most ikely had no committment with AT&T, however, you basically were under two separate agreements one from AT&T and one from DISH. When you accept the equipment and sign the paperwork you acknowledge that you've read and understand the residential service agreement. Also when you don't sign off on the 24 month agreement you agree to the $99 activation fee. If the $99 dollars was to be waived there would have to have been an adjustment submitted and the work order would have to have been set up with the plan that didn't include the agreement. Because the plan was set up with the agreement there was no charge for activation up front and the error was never caught. One thing to keep in mind would be if you feel you're getting an adjustment make sure you speak with a direct employee, as they typically are the only ones who can perform one.
