- Report: #739848
Complaint Review: Dish Network - Chandler Arizona
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Dish Network
Chandler, 85286 Arizona, United States of America
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www.dishnetwork.com
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Dish Network scam, added fees, no customer service, bait and switch Chandler, Arizona
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I talked to several representatives at Dish Network to completely understand what I would be charged for services before signing up. Each representative came up with the same pricing and made me feel confident that my final bill would be 29.99 plus tax. I wanted Fuel TV HD so they checked and said it would be an additional 5 dollars and I was assured we would receive Fuel TV in HD.
I was promised on the phone that we would get the Fuel TV channel in HD, FREE 3 room equipment upgrade to HD DVR and our bill would be 34.99 plus tax. I had the install done on a Thursday and begin to have problems changing the channels in the bedroom on the shared receiver that Dish Network uses. Customer service tried to trouble shoot it over the phone and it would work better for a day.
After the first week of troubled service, I received my first statement and it had several additional charges. I was charged an additional 6 dollars per month to USE the DVR service on my FREE upgraded 3 room equipment. I was charged an additional 6 dollars a month for the protection plan on my FREE upgraded 3 room equipment, which if I waived would be 95 dollars each time it didnt work as it did several times in the first week of service. And I was charged an additional 7 dollars a month for the 3rd room on my FREE upgraded 3 room equipment bringing my monthly total to 47.99 dollars a month plus tax on my 34.99 dollar a month service which didnt even include Fuel TV in HD!!!!
The first statement i received says in the upper right corner "if you can establish that the aggregate amount listed herin (excluding taxes) does not accurately reflect the commitment price you agreed to, DISH Network will, at its discretion, either honor the agreed price or cancel your services without assessing a cancellation fee." I immediately called to cancel after having the service for a week and having being plagued with equipment issues. I argued with the first person on the phone who tried to offer all types of service other than just cancel it, free showtime for a month etc. I was then tranfered to someone who said that they could cancel it immediately and charge me 400 dollars for my trouble!!!!!
He said that I had agreed to all of these charges before hand. My installer, a very nice guy named Scott, had a Ipad type device that he said it was the first day they were using and he had not recevied any instruction on. This is what had caused my install to take almost 6 hours causing me to miss a party that day. He scrolled down several screens on the Ipda type device and had me sign severl boxes no the device. I believe in his confusion on the NEW device, and my signing boxes as he scrolled down and said "sign here" and "sign here" I agreed to all of these increases in my previously agreed to billing rate and the customer support person on the phone used his "discretion" to try and charge me 400 dollars to cancel service which hadnt even worked correctly in the first week I had it.
I have never in my 45 years felt like a victim of a scam...until today. I will say that DISH Network has trained their customer support personnel to screw you in the most polite manner. They are very well trained in notifying you of federal law, your lack of consumer protection based on their lock-tight scamming principles, how they have polished this scam to perfection and they will just charge the card you have on file, how easy they have made it to make sure you can end up the victim without recourse. I AM VERY IMPRESSED!!!! Thank you for screwing the citizens of this fine country with a smile on your face. You, DISH Network, should feel a sense of twisted pride in building a deceptive company on the backs of Americans, based on the privledge of being able to hire attorneys to use our legal system to the fullest extent to protect your unfair business practices. Truely, I do not want to understand how you sleep at night!
I have a company. I offer a fair service at a fair price. If I have an unhappy customer I find out what they want to make it right. I have had most of my customers since I started my company many years ago. That is because I do the RIGHT thing and that is why I am not listed on this site. Your company is taking up a large portion of this site! In this country you can earn money or you can lie, cheat and steal to get it. Your deceptive ways of "legally" trapping people into contractually binding agreements and then delivering a fraction of what you promised at 150% of the price are paying off. I hope "we the people" will come here before they decide to "try" your service insted of coming here in desperation to vent!
I was promised on the phone that we would get the Fuel TV channel in HD, FREE 3 room equipment upgrade to HD DVR and our bill would be 34.99 plus tax. I had the install done on a Thursday and begin to have problems changing the channels in the bedroom on the shared receiver that Dish Network uses. Customer service tried to trouble shoot it over the phone and it would work better for a day.
After the first week of troubled service, I received my first statement and it had several additional charges. I was charged an additional 6 dollars per month to USE the DVR service on my FREE upgraded 3 room equipment. I was charged an additional 6 dollars a month for the protection plan on my FREE upgraded 3 room equipment, which if I waived would be 95 dollars each time it didnt work as it did several times in the first week of service. And I was charged an additional 7 dollars a month for the 3rd room on my FREE upgraded 3 room equipment bringing my monthly total to 47.99 dollars a month plus tax on my 34.99 dollar a month service which didnt even include Fuel TV in HD!!!!
The first statement i received says in the upper right corner "if you can establish that the aggregate amount listed herin (excluding taxes) does not accurately reflect the commitment price you agreed to, DISH Network will, at its discretion, either honor the agreed price or cancel your services without assessing a cancellation fee." I immediately called to cancel after having the service for a week and having being plagued with equipment issues. I argued with the first person on the phone who tried to offer all types of service other than just cancel it, free showtime for a month etc. I was then tranfered to someone who said that they could cancel it immediately and charge me 400 dollars for my trouble!!!!!
He said that I had agreed to all of these charges before hand. My installer, a very nice guy named Scott, had a Ipad type device that he said it was the first day they were using and he had not recevied any instruction on. This is what had caused my install to take almost 6 hours causing me to miss a party that day. He scrolled down several screens on the Ipda type device and had me sign severl boxes no the device. I believe in his confusion on the NEW device, and my signing boxes as he scrolled down and said "sign here" and "sign here" I agreed to all of these increases in my previously agreed to billing rate and the customer support person on the phone used his "discretion" to try and charge me 400 dollars to cancel service which hadnt even worked correctly in the first week I had it.
I have never in my 45 years felt like a victim of a scam...until today. I will say that DISH Network has trained their customer support personnel to screw you in the most polite manner. They are very well trained in notifying you of federal law, your lack of consumer protection based on their lock-tight scamming principles, how they have polished this scam to perfection and they will just charge the card you have on file, how easy they have made it to make sure you can end up the victim without recourse. I AM VERY IMPRESSED!!!! Thank you for screwing the citizens of this fine country with a smile on your face. You, DISH Network, should feel a sense of twisted pride in building a deceptive company on the backs of Americans, based on the privledge of being able to hire attorneys to use our legal system to the fullest extent to protect your unfair business practices. Truely, I do not want to understand how you sleep at night!
I have a company. I offer a fair service at a fair price. If I have an unhappy customer I find out what they want to make it right. I have had most of my customers since I started my company many years ago. That is because I do the RIGHT thing and that is why I am not listed on this site. Your company is taking up a large portion of this site! In this country you can earn money or you can lie, cheat and steal to get it. Your deceptive ways of "legally" trapping people into contractually binding agreements and then delivering a fraction of what you promised at 150% of the price are paying off. I hope "we the people" will come here before they decide to "try" your service insted of coming here in desperation to vent!
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1 Updates & Rebuttals
James
guthrie,Oklahoma,
U.S.A.
Ipad
#2General Comment
Sun, June 12, 2011
The price quoted to you was for one tuner only. Yes the equipment may be free . But each tuner after the first as a monthly fee attached to it. Also their is a DVR fee of 6 dollars a month. The protection plan is supose to be free the first 6 months of service unless they recently changed it.
I'm just curious on how you got a copy of the contract you signed. Did the installer have a printer with them also. Or were they to mail you a copy of the contract you signed.
I used to print out a blank copy of the contract and my invoice . Then give it to a potential customer. So they would have something read and give them a better understanding of what they were getting into.
Also I carried 2 copies of the contract with me. So when I got done with the install and the customer training. That I would offer them up for the customer to read and sign both copies. Then leave the customer their copy of the signed contract with them.
I would have also made sure the customer understood everything before I started the install during the walk thru. Nothing would be more embarassing than going oh by the way after I installed the equipment . Then having the customer get mad and me pulling out the equipment. I've never had to pull out installed equipment before. But I've heard about other installers doing it.
I'm just an independent dealer. I've always tried doing my installs based on how I wanted to be treated. Doesn't mean I'm perfect and I have made some mistakes. It doesn't seem like anyone cares anymore. I once had a customer call me yelling at me " I don't give a rats a*s if I get a warranty".
Having 27 years experience doesn't mean anything anymore. Because the only thing people see is FREE.
