- Report: #1419317
Complaint Review: dish network - Colorado
Reported By:
Don -
angels camp, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
dish network
Colorado, United States
Web:
dish.com
Categories:
Business Rating:
(0)
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dish network on 3 seperate accasions i have paid my payment through dish on the tv twice it took more than the authorized amount. Colorado
I made my dish payments using the pay my bill option on rhe dish menu. On two separate accasions it took two payments. i called dish wanting a refund for the second payment was they could not refund because we were inthe next billing cycle and payment was due. 30 days before the due date
Last weekend my dish was not working the payment was due. it said a payment of $99.00 would return my programming. I made the $99.00 payment my, programming returned , when checked my bill to know when the next payment was due it my account balance was $0.00. because the payment was late $0.00 could niot be correct When I c hecked my bank ledger it showed three payments to dish one for $99.00, one for $110.12, and another for $110.58 .
12/24/17 Calledi dish about the problem. I told them i needed money from the other two unauthorized payments. they said that the $99.00 was due and i agreed,
then was told next bill cycle had taken one of payments, and would not be refunded i argued thats not right because it wes not the due date. The agent gave me excuse, and i said ok. Then i askedabout the third payment, nhe said he would reverse it thanked him and hung up
12/26/17 Ilook in my account ledger the money was not put i called dish the agent reviewed the account and said i would be refunded the money in 10-14 days i explained i .was on a fixed income and could not wait that long. he told there is nothing he could due. I ask to be transferred to his supervisor, he did,supervisor said the same ,i asked for his supervisor and eventually did. Her name is Ashley who informed me it wasn t her problem.
i explained i was on a fixed income and could not wait that long. she informed it coulf be as much as 19 days. when told that may mess up my bank accont she said i should take that up with bank. I explained that dish made the error and its not the banks fault , and could not wait 19 days. she there is nothing that could be i asked to speak to her supervisor she said there isnt one. and ended the conversation.
