- Report: #718135
Complaint Review: dish network - englewood Colorado
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dish network
9601 S. Meridian Blvd englewood, 80112 Colorado, United States of America
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dishnetwork.com
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dish network dishnetwork fruad contract issues englewood, Colorado
I have never writen one of these before so sorry if I dont do this the propper way! I called dishnetwork and requested services wich the salesman made some promises and ashured me they would work with charter cable to add the internet and phone service, so when the installer came he said the workorder was not what me and the saleman had discussed the installer went on to tell me that it would be a hundred dollar upgrade fee wich I wouldnt agree on so he left, I made a phone call to a customer service rep she said she would see what she could do and with shock she waived the $99 upgrade so kudos to her, so she sceduled the installers to come the next day, when the installer arived it was all good so he installed the service no on talking to me about the internet or phone service but by coincedence charter called to confirm and install so I figured they had set up the appointment seeings they would be billing me as the saleman described, the installer did not make my system complete he failed to put a usb wi-fi adapter on one of my box's wich made them two tv's not 100% usable so they returned this morning and added the adapter so when he left I called charter to schedule the appointment wich turned out to have nothing at all with dishnetwork I brought up what the saleman had ussered me about my internet/phone service she laughed and said there is no partnership by no means and told me I should really revisit my contract wich I wasnt really given a contract on paper so I called the customer service rep at dishnetwork I told her my concern and asked them to come get the equipment I had been lied to enough she continues to tell me that Id be charged over $400 dollar early termination fee so I explained to her that my service hadnt even been fullly installed but maybe 2-3 hours before calling her she said to bad your on the hook for this so I asked to speak to her superior wich she transfered me to a susan720-514-8555 x 72727 she got on the line and was very polite to start with and got real nasty when I told her what all this saleman promised me she said theres noway they would cancel my service without the termination fee I said there was recording so then she said well there is a committee that could look at it and it could be dropped but I wont know for 2-3 weeks and to just keep the service running I kinda feel worried I dont think I should be charge $400 for being lied to he promised a savings of $70 a month well if I keep there service and I have to pay charter Im almost the exact same ammount wich I was looking to lower if anyone can help me or give me solid adviced please do still havent got to look at there contract
thanks in advance for any help offered I greatly appreciate it!
thanks in advance for any help offered I greatly appreciate it!
2 Updates & Rebuttals
zoey
California,United States of America
We are in the same boat
#2Consumer Comment
Thu, April 21, 2011
It appears that both fell in the well orchestrated Dishnetwork scam. By reading your story, I can perfectly see the similarities. I never saw, signed or got a copy of the contract. After seven months of service, I noticed that Dishnetwork was systematically increasing the autopay on my credit card. I started calling to dishnework to no avail, and they kept referring to the "contract" at that point I questioned them to send me a copy of the contract. After 3 weeks of waiting, a copy of the contract finally arrived. I literally jump to the roof, when I noticed that someone had forged my signature, and disregard the criminal law by committing fraud (misdemeanor-felony) which is punishable by law with up to 3 years in jail. I have talked to [email protected], [email protected], supposely from the Executive Resolution Team (720) 514-8555 x71128 and [email protected]. As you can imagine, they are passing the bucket and no one wants to take responsibility by making amends or stop the fraud that is going on. They stated that since I signed out thru a retailer (Big Dog Satellite) they want the latter to correct the error and viceversa.
This message is for all the customers that have been taken advantage by Dishnetwork and their retailers, please contact me to bring legal action against these criminals and con-artist. If you are a a law enforcement personnel, please contact me as well.
And if you are a lawyers, please contact me too.
If you work for the Sacramento State Fair, please be aware that Dishnetwork is defrauding and misleading people into non-existing contracts that they fraudulently sign behind consumers back.
And for those staff members at Dishnetwork and Big Dog Satellite, I am putting you on notice. Sooner or later you'll be find out and be put in jail for fostering the fraud going on in your company.
You have the choice to stop it and abide the law. Consumers have rights, and I won't stop until justice is served.
BeckiB@Dish Network
Englewood,Colorado,
USA
Services
#3UPDATE Employee
Sat, April 16, 2011
Hello, my name is Becki Barned, with DISH Network. I do want to apologize for the frustration with this matter. We do not bundle servies with Charter, so there may have been some miscommunication when setting the services up. If you choose to cancel, becuase the commitment was signed, there would be a cancellation fee. I would be more than happy to look into this further for you. Please email me at [email protected]! Thank you!
Becki Barned
DISH Network Customer Service
