- Report: #737078
Complaint Review: DISH NETWORK - Internet
Reported By:
roger -
East Peoria, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DISH NETWORK
Internet, United States of America
Phone:
Web:
www.dishnetwork.com
Categories:
Business Rating:
(0)
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DISH NETWORK charged cancellation fee when programming could not be received, Internet
Dish network is charging a cancellation fee after I canceled because I could not receive signals as promised. I did the troubleshooting in our motor home with a dish rep. an antenna rep and a Dish and antenna sales and service rep at an rv rally. When returning home we had a problem with signai in the house.I placed three calls to the installation rep that was supposed to be available for on sight problems for 90 days with no return calls. I even left a message with him offering $50 extra dollars if he would return . still no call so I canceled.
Now they want to charge me 402 dollars cancellation fee plus 30 dollars to return the equipment. I have a written document from a Dish rep stating that he was sorry for the problem and would talk to the installer but would not cancel the charges.
Now they want to charge me 402 dollars cancellation fee plus 30 dollars to return the equipment. I have a written document from a Dish rep stating that he was sorry for the problem and would talk to the installer but would not cancel the charges.
2 Updates & Rebuttals
mr rik
miami,Florida,
USA
Cancel
#2Consumer Comment
Fri, June 10, 2011
-" sorry for the problem and would talk to the installer but would not cancel the charges. "
Cancel your own charges. Screw em!
DanB@Dish Network
Englewood,Colorado,
USA
service issues
#3UPDATE Employee
Fri, June 10, 2011
Hello! My name is Dan Busa with DISH Network Customer Support. I will be happy to look over your situation. Please e-mail me at: [email protected]
Daniel Busa
DISH Network
Customer Service
