I've had a series of misfortunes and am now on SSDI. I had to cancel my service w/Dishnetwork. They want me to mail the receiver back at a cost of $15.00 to me. I asked them to have an installer pick it up when they are in my area, since an installer brought it when I had my service installed. They said that's not the way they do things. I have gone around and around w/them and told them $15.00 is a lot of money to me, please pick it up. They refuse. Now I've been turned over to collections. Today 6/15/11, I spoke to a supervisor named Walter. I once again explained the situation and my hardship. Instead of helping me, he in essence said I could either pay the $15.00 to send it back or the $370.00 to the collection company. Dishnetwork has no compassion for their customers. I was a customer for over 5 years and they refuse to work w/me and have one of their installers pick up the receiver while in my area. Not to mention, they outsource jobs so they aren't helping the U.S. economy and I'm sure that's where most of their money comes from.

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5 Updates & Rebuttals

Warriorwoman

Medford,
Oregon,
U.S.A.

Returning receiver

#2Author of original report

Thu, June 16, 2011

Dan, thank you for taking the time to write. FYI, My disability is permanent. For the 15 dollars it will cost me to send back the receiver I will either have to go w/o some of my meds or food. Which should I choose so I can get that receiver back to you guys?

My husband (ex) and I were customers for over 5 years. I would hope that your company would find a better way to get your receivers back to where they need to go. Rather than expecting your good customers, who have fallen on hard times, to pay to return them. Why not collect a whole bunch in a specified local area and ship them all at once to the place they need to go to? Your's is a large company and I'm sure it wouldn't break your bank to do so. And being such a large company, I'm sure you could find a way to recover the cost of you doing this.

I will keep the receiver for a few more months and then it will go in the dumpster. Since I am low income and don't ever plan on buying anything on credit again, having one bad credit report isn't going to hurt me at all. BTW, I spoke to someone at the collections company you turned me into and he said he didn't blame me for not mailing it back, considering the circumstances.

Outsourcing is outsourcing, it's not helping the US economy.

voiceofreason

North Carolina,
United States of America

Dish technically in right but ought to accomodate

#3General Comment

Thu, June 16, 2011

While Dish Network is technically in the right here, Mr Dan Busa ought to make himself truly helpful by finding a way to accommodate this person. The legions of complaints I see about both them and Direct TV is the only reason I don't ditch Time Warner, whose service leaves much to be desired, but whose reps have at least been accommodating and responsive to our frequent service issues. DN on the other hand seems to go out of its way not to be helpful when issues arise. At least that's their reputation and all thee rebuttals by their folks ain't gonna change that. I'm one perfect example of business they lose by their attitude and practices. As for the customer, you need to understand that the installers are probably all subcontractors. They neither will want the responsibility of taking your equipment, nor are they likely set up to deal with where it has to go, or how. You can't expect them to pay to ship it back, or take the liability on should it end up getting lost or damaged. The only equipment they will handle are whatever they are installing, or whatever their own work orders list to bring back to wherever they are dispatched from.

mr rik

miami,
Florida,
USA

Sell it on ebay

#4Consumer Comment

Thu, June 16, 2011

Congratulations, not only did you ditch your dish, but now your on ssdi, which means your judgment proof, which means dish cant do sh*t.

While $15 dollars is probably not a whole lot to be done with dish, compared to the horror stories of others, that same 15 dollars will keep one of their rotten call centers open for another month.

A hacker will probably gladly pay you for it, AND pick it up.

Good Luck!

Ken

Greeley,
Colorado,
USA

I think you're going to lose this one...

#5Consumer Suggestion

Wed, June 15, 2011

Check your contract with Dish Network.

You'll be a lot better off digging up the $15.00 and sending the receiver back.

If you need to be stubborn, prepare for much additional expense. :(

BTW, sorry for your recent misfortunes, but this has nothing to do with the way a company conducts business.

DanB@Dish Network

Englewood,
Colorado,
USA

DISH Network response

#6UPDATE Employee

Wed, June 15, 2011

Hello! My name is Dan Busa with DISH Network Customer Support. I am sorry to hear that you've been having difficult times, and I do hope your health gets better. I would like to take a moment to explain this to you and future readers. The shipping charge is a one time fee for using return labels we provide through UPS, this is simply provided for a convenient method of shipping. This basically allows you to package everything up and either drop it off at UPS or schedule a pick up date with them. You are not required to use these labels and will not be charged for them as long as you do not use them. If you'd prefer to use another shipper such as Fed Ex or USPS you are more than welcome to. Also, I would like adress your concerns regarding outsourcing; DISH Network does recognize the importance of keeping employment opportunities in the United States. While DISH Network does outsource in a few call centers, the majority of our employees and call centers are in the United States.

Daniel Busa
DISH Network
Customer Service

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