Report: #794726

Complaint Review: Dish Network - Palatine, IL 60055-0063 Internet

5 Updates & Rebuttals

Reported By:

Adolph - Homosassa, Florida, USA

Submitted:

Updated:

Author Confirmed

Why?

Dish Network

Palatine, IL 60055-0063, 60055-0063 Internet, United States of America

Phone:

352-794-6386

Web:

www.dishnetwork.com

Categories:

Satellite Companies

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Dish network has abusive, usurious policies. Internet, Illinois

*Consumer Suggestion: Who put the gun to your head and forced you to sign the MANDATORY two year contract?

*Author of original report: Don't get your shorts in a wad, Ken..........

*Consumer Comment: I don't have my "shorts in a wad"....

*General Comment: Responsibility

*UPDATE Employee: DISH Network protection plan

Report Attachments

Dish Network has abusive, usurious policies. To begin with, a person is sucked in with a low price and extra premium channel perks that soon go away. Also, Dish asks for $6.00 per month (extra) for an extended warranty on THEIR equipment. The DVR has a one year warranty of its own. That means the customer pays $72.00 the first year for a warranty when theres ALREADY a warranty on the equipment. The customer is told if no warranty exists, the DVR will be repaired, and returned at the customers expense. This is on THEIR equipment, mind you. The equipment ALWAYS belongs to Dish Network.

If the customer doesnt pony up to their $6.00/ month ($144.00 life of two year MANDATORY contract) the customer has the obligation to bear any repair or exchange expense of THEIR equipment after the first year. They have a virtual litany of expensive situations in which a customer may be snagged. Want to buy a DVR twice? Have damage occur at the end of a contract (at which time the customer has more than paid for the DVR) and you get to buy it AGAIN! . Sadly, comparing their services to most cable TV and other TV sources theyre the least worse. I say that as just as one comments on cellular carriers, not one can be declared best. Theres a scale, all within the iniquitous worse range these customer services fall. 10 scale? Only on a negative numerical scale. One can only choose the least worse.

Click Here to read other Ripoff Reports on Dish Network

5 Updates & Rebuttals

Mark H DISH

Englewood,
Colorado,
USA

DISH Network protection plan

#2UPDATE Employee

Wed, November 09, 2011

Hello Adolph,

I am with DISH Network customer service. DISH Network does have a protection plan that helps to cover costs associated with equipment replacement and technician visits. You are not required to carry the protection plan on your services. DISH Network does allow customers to add the protection plan to your services and to be used retroactively for the issue that may be occurring. The protection plan does not cover damage caused by the customer.

The protection plan costs $6 per month. Once the protection plan is added there is a early termination fee (ETF) of $35 if you do not have this for at least 150 days. The ETF does not apply to new accounts who have had the protection plan since their activation date.

http://www.dishnetwork.com/legal/default.aspx

You may contact me if you have additional concerns.

Mark Haakeson
DISH Network customer service
[email protected]

James

guthrie,
Oklahoma,
U.S.A.

Responsibility

#3General Comment

Fri, November 04, 2011

As a owner, saleman, installer and tech were bound by business rules and personal ethics. Doesn't make any of us perfect , but their are those who don't have good business pratices.

I've read a lot of complaints on here and I usually dont have these kinds of problems with my installs. I went out on a customer 2 days ago who I installed 10 years ago. I've only been out on his system 5 times in the past 10 years. This last time was because his house got a new roof and the roofer re installed the dish. I had to remount the dish to the house . The roofer didn't get it anchored to the roof correctly.

Their are a lot of independent Dealers out here who know what they are doing. We are in the same phone book as Directv and Dish Network. The consumer used to shop around , but they are not doing this anymore.

The one thing that I tried to get the customer to do . Was read the contract I placed before them before they signed it.
I don't know if you read the contract before you signed it. But Ken is right most of what your complaining about is in the contract. Any reputable dealer would explained everything to the consumer.

But really reading the contract was your last line of defense . Of catching any problem before you signed the contract. As a consumer once you have read the contract and you didn't like what you've read. If you couldn't get a satisfactory answer . Then you have every right to decline the install and tell the installer to pack up and leave.

Also any installers who goes out to do an install. Should take the time to explain everything to the customer. So they don't waste the customers and their time before doing the installation. Only to find out the customer declined the service after the installation is complete.

If someone had lied to you, cheated you or did a poor job on the installation. Then that would be on them. But whose fault should it be if the consumer didn't take the time to read the contract in the first place.

When any consumer is told that they have to sign a contract. Bells whistles and lights should be going off inside your head. Then their is a reason your getting something for nothing. Then you should take the time to read the contract. Before you put your John Hancock on the dotted line.

Ken

Greeley,
Colorado,
USA

I don't have my "shorts in a wad"....

#4Consumer Comment

Thu, November 03, 2011

"Dish network has abusive, usurious policies. Internet, Illinois*UPDATE by author: Don't get your shorts in a wad, Ken.........."

Your post alleges Dish uses unscrupulous tactics to lure subscribers in.

However, knowing all this, you signed the contract and contributed to these "abusive, usurious policies."

You accepted the terms and then accuse them, essentially, of not being honest with you.

Did I get all this wrong?

Adolph

Homosassa,
Florida,
USA

Don't get your shorts in a wad, Ken..........

#5Author of original report

Thu, November 03, 2011

When I allude to "mandatory" that is in referral to initiating their services. Two years is "mandatory"; of course there's an escape clause....if a person wants out badly enough to pay the penalty.
.
All of my post was factual. Enough of the tired "who put the gun to my head" cliche.

Ken

Greeley,
Colorado,
USA

Who put the gun to your head and forced you to sign the MANDATORY two year contract?

#6Consumer Suggestion

Thu, November 03, 2011

"...life of two year MANDATORY contract).."

"To begin with, a person is sucked in with a low price and extra premium channel perks that soon go away."

It's called a promotional and they clearly state it's for a fixed period of time...you DIDN'T know this?

"Also, Dish asks for $6.00 per month (extra) for an extended warranty on THEIR equipment. The DVR has a one year warranty of its own. That means the customer pays $72.00 the first year for a warranty when theres ALREADY a warranty on the equipment."

They ASK for an extended warranty....isn't this to cover any service needed including repair at your residence?

Dish DOES continue to own the equipment, but you may be liable for the expense of returning a receiver to them. They AREN'T going to charge you for the repair of the receiver or make YOU pay for a replacement (other than, possibly, shipping).

Try reading your contract and see what it actually says..have you done that..oh wait, you must have, you signed it.

I do NOT and have NEVER worked for Dish Network, but have had their service since it's inception and have found their service and support to be satisfactory.

Sit back and enjoy the programming and finally, NOBODY made you sign up, nor did they lie to you.