- Report: #40890
Complaint Review: DISH NETWORK - Nationwide
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DISH NETWORK
WWW.DISHNETWORK.COM Nationwide, U.S.A.
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DISH NETWORK Incompetent Customer Service Nationwide
This is my first dealing with Dish Network , and by reading other complaints it looks like the fun is about to start.
I have had my system for about 1 year and paid for annual subscription . I received a renewal statement in the mail the other day and questioned about not receiving a discount of 100.00 dollars right off the top for paying anually .
I base this on what i was told when i bought the system and what is shown on my purchase statement . I called customer service , explained what my question was , and was put on hold while they researched my account . When the rep returned he told me he talked to his supervisor and said they would issue a rebate check .
Rebate check??? I told him i would like to speek to his supervisor and i was put on hold again . Guess what happened next . Click Beep Beep Beep. I called back and was very pissed off by then .
You know how the story goes , you can never talk to the previous rep , and there is no record of your previous call . Now this rep tells me that the rebate was a one time thing , and there is no such thing as a rebate check . I questioned him about this supervisor rebate check thing and he had no answers . How Strange ????
I reluctantly paid my bill . Here is the best part .
While this is going on i started to loose my satellite signal.
Gone.
I am an electronic tech so i found the pboblem , intermitent lnb .
Now i get to call customer service again and see how my in warrantee system gets fixed .
Wish me luck .
Tim
MINATARE, Nebraska
U.S.A.
I have had my system for about 1 year and paid for annual subscription . I received a renewal statement in the mail the other day and questioned about not receiving a discount of 100.00 dollars right off the top for paying anually .
I base this on what i was told when i bought the system and what is shown on my purchase statement . I called customer service , explained what my question was , and was put on hold while they researched my account . When the rep returned he told me he talked to his supervisor and said they would issue a rebate check .
Rebate check??? I told him i would like to speek to his supervisor and i was put on hold again . Guess what happened next . Click Beep Beep Beep. I called back and was very pissed off by then .
You know how the story goes , you can never talk to the previous rep , and there is no record of your previous call . Now this rep tells me that the rebate was a one time thing , and there is no such thing as a rebate check . I questioned him about this supervisor rebate check thing and he had no answers . How Strange ????
I reluctantly paid my bill . Here is the best part .
While this is going on i started to loose my satellite signal.
Gone.
I am an electronic tech so i found the pboblem , intermitent lnb .
Now i get to call customer service again and see how my in warrantee system gets fixed .
Wish me luck .
Tim
MINATARE, Nebraska
U.S.A.
