- Report: #1380569
Complaint Review: Dish network - Nationwide
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Dish network
Nationwide, USA
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Dish network lying phone rep initiated order when I clealry said I only wanted info. Nationwide
I called Dish network to get more information,after recieving my millionth offer from them. The phone rep talked super fast with an accent I had extreme difficulty understanding her. Repeated requests to slow down and clarify went unheeded. I was told that she could not give me a final price unless i gave her my social security number and all sorts of information.I refused at first,tried to get off the phone with her,but i aquieced when she said it was so they could do a credit check,which made sence. I stated clearly several time that i was not authorizing service. When I gave my info I stated it again,and said I would take legal action if they charged my card before I gave them authorization.She said she understood.
later that same eveing I got a robocall from Dish saying their technition would be at my house at 8am to install. I called the number and spoke with a rep. I gave her my name and address and stated that I had not authorized service,do not send an installer. I worked late,out of town and got up late this morning. Several texts from Dish with two differant install times,and a Dish van already in my driveway. Niether I nor my son who was already up and downstairs heard anyone knock on the door. By the time i got my pants on,the van pulled out.
Do not give thses people your information on the phone unless you intend to buy their service. I was actually likely to take their deal,low cost for two years and free HBO for a year,better deal than Direct tv could offer me,as i am already a direct tv customer. But my conversations with Direct tv were easliy understood,both ways,no need to try to interpret bad english,and my service with Direct tv has been fine for the two years I have had them. it is tempting to swith back and forth every two years to get the hot deal. But Dish networks heavy handed practices and all the negatives i have read here on Rip Off report have led me to decide to just stay with Direct TV.
As of this time,they have not tried to use my credit card. I emailed them as a response to an email I recieved regarding installation. I stated all of the above details. As of the moment,I have recieved no response.
