- Report: #847173
Complaint Review: Dollar/Thrifty Car Rental - West Palm Beach Florida
Reported By:
James -
Huntington Sta, New York, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Dollar/Thrifty Car Rental
1000 PBI APO #138 West Palm Beach, 33406 Florida, United States of America
Phone:
686-7253 ext. 3007
Web:
Dollar.com Thrifty.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dollar/Thrifty Car Rental DTG Operations dba Dollar Rent a Car Dollar/Thrifty Car Rentals Unethical Business Practices! West Palm Beach, Florida
I rented a car from Dollar/Thrifty on February 26, 2012 and picked up the car Feb 27, at Palm Beach Fl. International airport. The cost of the rental was $152.00 for 7 days.
At the service counter I gave my confirmation to the agent and proceeded with the formalities. On completion of all paperwork I asked the agent questions regarding early return and returning the car to another airport. He said "that would not be a problem" and I asked" if I would get credit if I didn't use the car for the full 7 days? He said yes.
I returned the car to Daytona Beach Airport on Feb 29, 2012 and I was charged not the $152.00 for 7 days, now $190.75 for 2 days rental.
I called customer service to question the inflated price and the representative said there was a drop charge, daily rate was changed to higher amount. I said, when I picked up the car at West Palm Beach Airport and asked the agent he never mentioned anything about a drop charge and higher daily rate.
When I called back to speak to a supervisor no luck, the Agent said I should have read the contract, and I said how long before customers behind me would put up with that.
The incompetence of these employees is sad and the company's upper management is lacking.
At the service counter I gave my confirmation to the agent and proceeded with the formalities. On completion of all paperwork I asked the agent questions regarding early return and returning the car to another airport. He said "that would not be a problem" and I asked" if I would get credit if I didn't use the car for the full 7 days? He said yes.
I returned the car to Daytona Beach Airport on Feb 29, 2012 and I was charged not the $152.00 for 7 days, now $190.75 for 2 days rental.
I called customer service to question the inflated price and the representative said there was a drop charge, daily rate was changed to higher amount. I said, when I picked up the car at West Palm Beach Airport and asked the agent he never mentioned anything about a drop charge and higher daily rate.
When I called back to speak to a supervisor no luck, the Agent said I should have read the contract, and I said how long before customers behind me would put up with that.
The incompetence of these employees is sad and the company's upper management is lacking.
2 Updates & Rebuttals
James
huntington sta,New York,
USA
Finally Made Whole Again!
#2Author of original report
Fri, April 06, 2012
After speaking to about 4 customer service representative I found one with integrity, and she gave me the proper adjustments to my credit card.
James
huntington sta,New York,
USA
Dollar/ Thrifty Car Rental Company Did The Right Thing!
#3Author of original report
Tue, March 20, 2012
After 3-4 calls to different customer service agents I was reimbursed drop-off charges and the daily rate charge.
Even though I had the aggravation of dealing with this problem, I feel there are "SOME" people with integrity at this company.
