Complaint Review: DotConsole.com & PreOrder.com - Las Vegas, San Marcos Internet

Wow that is so funny. Because Dustin told me, the rare limited faceplate you where sent only 500 of them were ever made.. AND PGR is the #1 selling racing game for the xbox 360 at one point they where going for over $200 each on ebay. I guarantee you preorder.com nor dotconsole.com never sold you an xbox360 and neither website has had a paypal account. I believe you have an issue with the ebay account and person who held such account. By posting that you purchased from both of these sites your information is not accurate. There is no record of you ever ordering from Preorder.com or Dotconsole.com Your complaint is with him and his ebay account. Your post is 100% inaccurate and will continue to be considered slander. Your rants continue to be that of an upset customer but focused at the wrong party in question.. Quote.. "DotConsole.com & PreOrder.com Ripped Off my 11 Year Old Stepson!!! Las Vegas, San Marcos Internet" Totally inaccurate.. and soon to be resolved.. If you did order from this website could you please post your order # If not please update this post with the accurate information...

Well it appears that I have to set the record straight. After the 6+ months of waiting on the above mentioned company to warranty the product that I purchased. Buying a second unit (in between the wait) so that my stepson could actually play the games that he received for Christmas. (remember this started the first week of December) Finally receiving the unit, or should I say half the unit (missing a XBlaster360 mod a $70 to $100 part, depending on where purchased that was apart of the original order) not to mention the Power Supply was missing from the box! (can you see the pattern here, missing parts, incorrrect parts etc... and multiple freight charges that I ate) So, again, I contact them and they send out the missing power supply, with some other JUNK whick includes a $5.00 Remote, A BROKEN (that is correct, it don't work) wired controller, and a Faceplate (witch represents some crummy game according to my stepson) and this Junk that was sent, doesn't quit match up to the Game my stepson was promised O' so long ago! But I let it ride, because I was promised that the part would ship when "they make more" according to ModChips via I.M on 5/23. (did I mention I have every e-mail, response and I.M with response and receipts saved since this began) I let it go and forgot about it, my stepson was content. But again, I am being drug into this! According to the "owner" my information is 100% inaccurate and [email protected] the owner of both sites was trying to help his friend and didn't sell me the parts. HMMMM something is in Disarray! Because if that was the case, why didn't anyone tell me that from the beginning over so many I.M's and E-Mails, and I had to learn it from his rebuttel? (and threats of suing me for slander) According to my receipt via Paypal it was sold to me by the above mentioned companies: Business Contact Information Customer Service URL:http://www.preorder.com Customer Service Email:[email protected] Customer Service Phone:800-936-3689 Payment To: DotConsole (The recipient of this payment is Verified) Seller's ID: dotconsole Seller's Email: [email protected] So, maybe you can understand my confusion??? And, when should I expect that missing part?

I have no clue why www.preorder.com or even dotconsole.com were ever included in this dispute. this customer did not purchase an item from either of these websites he bought them from Dustin Hume via ebay. Dustin asked us to warranty the unit he purchased from us to resell on his ebay account and when we finally got the unit we did. However this is HIS customer.. TO date this person has never made an order or paid one dime to Dotconsole.com or Preorder.com His information is 100% inaccurate and [email protected] the owner of both sites was trying to help his friend with consoles he bought from him.. Richard is way out of line posting these comments on this website. He has received his items + extra items because microsoft repaired his console and returned it to us but without the special case and attachement that was originally in the auction. My advice in the future to please correctly report who you purchased what from and when because these statements you have made against these two websites can be considered slander and you can be held liable.

Tracking number 827591510000141 Ship date Jun 3, 2008 Delivery date Jun 7, 2008 8:36 PM Destination Roseville, MI Service type Home Delivery Weight 3.0 lbs. Status Delivered Took a while to repair and replace the unit customer still has 1 1/2 year warranty with our company and we will honor it. 100% Thanks

Tracking number 827591510000141 Ship date Jun 3, 2008 Delivery date Jun 7, 2008 8:36 PM Destination Roseville, MI Service type Home Delivery Weight 3.0 lbs. Status Delivered Took a while to repair and replace the unit customer still has 1 1/2 year warranty with our company and we will honor it. 100% Thanks

Tracking number 827591510000141 Ship date Jun 3, 2008 Delivery date Jun 7, 2008 8:36 PM Destination Roseville, MI Service type Home Delivery Weight 3.0 lbs. Status Delivered Took a while to repair and replace the unit customer still has 1 1/2 year warranty with our company and we will honor it. 100% Thanks

Tracking number 827591510000141 Ship date Jun 3, 2008 Delivery date Jun 7, 2008 8:36 PM Destination Roseville, MI Service type Home Delivery Weight 3.0 lbs. Status Delivered Took a while to repair and replace the unit customer still has 1 1/2 year warranty with our company and we will honor it. 100% Thanks

I have finally received the unit (minus one of the upgrades) and after waiting 6 months and replacing the unit for my stepson. So now I have over $1100.00 into XBOX 360's, and the one from them is incomplete! We will see if they actually replace the missing part! (But atleast they offered to extend the warrany for another year, not realizing that I had actually had a 2 year warranty to begin with! What a JOKE!)

I have finally received the unit (minus one of the upgrades) and after waiting 6 months and replacing the unit for my stepson. So now I have over $1100.00 into XBOX 360's, and the one from them is incomplete! We will see if they actually replace the missing part! (But atleast they offered to extend the warrany for another year, not realizing that I had actually had a 2 year warranty to begin with! What a JOKE!)

I have finally received the unit (minus one of the upgrades) and after waiting 6 months and replacing the unit for my stepson. So now I have over $1100.00 into XBOX 360's, and the one from them is incomplete! We will see if they actually replace the missing part! (But atleast they offered to extend the warrany for another year, not realizing that I had actually had a 2 year warranty to begin with! What a JOKE!)

I have finally received the unit (minus one of the upgrades) and after waiting 6 months and replacing the unit for my stepson. So now I have over $1100.00 into XBOX 360's, and the one from them is incomplete! We will see if they actually replace the missing part! (But atleast they offered to extend the warrany for another year, not realizing that I had actually had a 2 year warranty to begin with! What a JOKE!)

It is now May 19th, and we are still going at it!! After reading BLOG after BLOG of Customer's that were also RIPPED OFF, I came up with a new IM name, supposedly the MANAGER! He has responded a couple of times to IM's and E-Mails, however he is still playing the same song. "We haven't finished your Order or still Testing It, Out of Your Specific Case, blah blah blah" Well, let me tell you what I found, one of the Main Distributor's for Mod Parts they offer now recommends not using them cause of the money THEY are OWED!!! REAL NICE, if only we were aware of this before the purchase 6 MONTH's AGO! Still Waiting!

Still to date NO Help, Replacement Parts or Credit!!! In fact I was even told that they were going to punish me and hold my order a additional week because I kept asking them when I should receive it. That was 15days ago, I guess they have a longer week than most!!!!!!!!!