- Report: #600103
Complaint Review: Dream Makers by Rose Kish - Internet Internet
Reported By:
BRW417 -
Irvine, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dream Makers by Rose Kish
Internet, Internet, United States of America
Phone:
Web:
http://dreamsbyrosekish.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dream Makers by Rose Kish Vincent Kish, Rose Kish Delivered wrong and wiliting flowers - refused to offer a partial refund ,less than 1/3, threatened to sue if we left bad reviews Internet
After meeting with the very personable Rose, we were completely sold on Dream Makers. I am an extremely laid back bride and really only had one request: no roses (cause I really hate them). This was repeated multiple times throughout our meetings and guess what we got on our wedding day? Roses all over the place! In addition to the wrong flowers, some of them were wilting and they came to set up at 10 a.m. for a 7 p.m. wedding. The venue manager had to tell them to come back because she would not let them set up. When our wedding coordinator tried to contact them the day of the wedding, nobody got back to her until she saw them later that afternoon setting up for the wedding.
They claim to have been in the business since 1977 and apparently they were good back in the day, but funny after the wedding we heard from our venue manager that they actually stopped recommending them because they had had some bad experiences with them the last few years.
When we emailed to try to work it out with them and get some kind of partial refund for the inconvenience (we asked for less than a 1/3 of the money back) Vincent Kish threatened us and said he'd sure for defamation of character if we left any bad reviews.
Just beware!!! They talk a good game but at the end will do whatever they want to save money on their end. Expect really bad customer service and ugly flowers. I'd be more than willing to give anyone more explanation or proof, so feel free to contract me through here!
They claim to have been in the business since 1977 and apparently they were good back in the day, but funny after the wedding we heard from our venue manager that they actually stopped recommending them because they had had some bad experiences with them the last few years.
When we emailed to try to work it out with them and get some kind of partial refund for the inconvenience (we asked for less than a 1/3 of the money back) Vincent Kish threatened us and said he'd sure for defamation of character if we left any bad reviews.
Just beware!!! They talk a good game but at the end will do whatever they want to save money on their end. Expect really bad customer service and ugly flowers. I'd be more than willing to give anyone more explanation or proof, so feel free to contract me through here!
1 Updates & Rebuttals
TheDreamMakers
deerfield beach,Florida,
United States of America
Dream Makers Rebuttal
#2REBUTTAL Owner of company
Fri, June 11, 2010
To Whom It may concern;
I would like to dispute this report and express our side of this story. This client had her wedding in a room that is filled with windows that over looks her cermony site. Which in turn means that if the room is not ready before the ceremony begins her guests would see our staff setting up. This client wanted her bouqets delievered to her at 2:30pm for photos. Our staff was their at 11:30 setting up the rececption only and brought her flowers to her as per her request. This client was on an extremly low budget that was adjusted several times to become lower. We clearly explained and spelled it out in her contract which she signed as she started lowering the price that roses would be added to her wedding to keep her costs down. The orginal qoute was $2800 with 60% flowers in orchids and the final qoute was $1200 clearly letting her know that we got to this number by using roses.
The client inspected and excepted all the flowers at 2:30 as per her request and no mention at anytime of any problems. As per her qoute We had plenty of time to change any issues if they were brought to our attention.
The banquet director at Deer Creek was aware that we had only set up the reception which was inside and we were comming back and we did come back at 5:30pm to set up the outside cermony becuase on that day the temputure was 82 degrees and was way to hot to be out all that time even though SHE requestd a 2:30 delivery
We have been in business for many years and our intention is to make all of our clients happy, this is showed threw our many awards including our 2010 knot.com best in weddings award and Best South Florida Florist 2009. To continue on my staff stayed until the cermony was over and moved all the flowers from the outside cermony into the reception.
Her wedding planner or the family made no mention of any problems while we were their. In investagting this matter we visited the country club to disguss this matter. The Catering director blaintly stated that what the client is saying in her statement is not true, she did not beg anyone to stay and knew at all times we were comming back to finish the job and why.
Our policy is to be paid in full two weeks before the wedding but this client could not pay us due to her financial situation until 3 days before the wedding which she paid in full in cash. Again strecthing our policies to accomdate her short commings.
After investagting further we have fiound that she owes many of the other vendors she hired for her wedding money, including the DJ and venue. Our policy states that if anything is wrong or not forfilled we issue a full refund. This client is looking for money back on her wedding that she is clearly not intiled to. She used all the flowers enjoyed all the flowers, took pictures with the flowers and used them for 5 hours during her wedding. If someone wants a refund thats usually done before you use the items not after you finish. So please review this and save our good name we have worked so hard and so long to establish.
