- Report: #1462036
Complaint Review: Driver Support -
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Driver Support
United States
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Driver Support Made Matters Worse Internet
I contacted Driver Support ealier this week regarding a problem I was having with my desktop. My Dell Inspiron would not come out of hibernate mode. I was connected to a technician who seemed like he was half-awake. I would say things to him and ask questions, but he wouldn't answer me. As I work in the tech support/customer service field myself, I see this as an inability to empathasize with the customer. He spent close to a half an hour working on the problem. When he was finished, I noticed that the computer started shutting itself off on its own. I then called (((REDACTED))) with whom I have an expired service plan. They agreed to work on the new problem Driver Support created for free as a "one-time" courtesy. That technician fixed the problem in half the time. My computer now comes out of hibernate with no problem and doesn't shut itself off out of nowhere. When I called Driver Support back to let them know that their technician had made problems worse, they informed me that I had cancelled my subscription and support was not available unless I paid them the $9.99 monthly fee. I never called them at any time to cancel my subscription! In light of what happened, it's probably just as well. I would give this company a pass before I allow them to work on any of your computers.
