- Report: #49758
Complaint Review: E Z Tel - Brookneal Virginia
-
Author Not Confirmed
Why?
E Z Tel
436 Lynchburg Avenue Brookneal, 24528 Virginia, U.S.A.
Phone:
888-350-2363
Web:
N/A
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Business Rating:
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EZ Tel drastic rate increase ripoff without notice Brookneal Virginia
Used this company as long distance service for several months and was quite satisfied. Suddenly one month my long distance bill rose from around $25.00 a month to over $100.00 a month.
Attempts to contact company resulted in nothing being done. I had not been notified that the rates were increasing for my calls to London and they refused to adjust it. Actually they were quite unsympathetic.
The only explanation I got was that their rates were posted on their website. I did not even know they had a website and would have no reason to consult it anyway since I received my bills electronically and paid them via credit card. Their printed bills also listed no web address.
Basically they increased their charges 4 fold with no notification. This should be illegal.
Jean
Lexington Park, Maryland
U.S.A.
Attempts to contact company resulted in nothing being done. I had not been notified that the rates were increasing for my calls to London and they refused to adjust it. Actually they were quite unsympathetic.
The only explanation I got was that their rates were posted on their website. I did not even know they had a website and would have no reason to consult it anyway since I received my bills electronically and paid them via credit card. Their printed bills also listed no web address.
Basically they increased their charges 4 fold with no notification. This should be illegal.
Jean
Lexington Park, Maryland
U.S.A.
