- Report: #152648
Complaint Review: Earth Therapeutics - New Jersey
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Earth Therapeutics
earththerapeutics.com New Jersey, U.S.A.
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Earth Therapeutics Ripoff company did not stand behind faulty product, instead the retailer (who sold product) stood behind my claim and made me a settlement New Jersey New Jersey
Earth Therapeutics sells eye masks to Bed Bath & Beyond - BBB (and many other retailers)these masks are dark blue in color with little stars and moons on them. The mask that I bought leaked its color in an outline fashion onto very expensive and exclusive bedding that is white. I took photo's of damage and went into BBB with my damage sheets! I spoke with the BBB manager (WLA store), who offered to replace sheets on the spot. When I was at the store, I returned the faulty eye mask, asking for the manufacturer's contact info. One thing I should note is that my sheets are Shabby Chic , BBB does not carry this limited production brand, so this damage claim was headed for BBB risk management. In a nutshell, I spoke with Earth Therapeutics (ET) twice, the rest of our communication was email and through BBB.
I was told by ET that were investigating, and by this they meant, doing a little product testing of their own. An interesting position, considering their defensive position, as told to me by a higher - up in the company that, "we have sold at least 100,000 of these eye-masks with NO problems reported".
Why would EA stall and say they were testing, if they had sold 100,000? And what exactly were they testing? BBB later confirmed the fact, they still had the faulty eye mask,and several employees commmented on the state it was in, "the Earth Therapeutics dark blue eye mask was leaking in their offices". Both me and BBB felt the company was not taking responsility for their product. BBB and myself reached a settelment agreement that would allow for my damages, in the form of a gift certificate to their stores. This was a small matter and EARTH THERAPEUTICS did nothing, but stall, evade and deny libility (very Fabian). Bed, Bath and Beyond on the other hand stood behind its patron. Thank you BBB I am a lifetime patron, and hopefully you will go after EA and those faulty eyemasks (if it bled on my sheets it could have bled onto my person as well).
Daniela
Santa Monica, California
U.S.A.
I was told by ET that were investigating, and by this they meant, doing a little product testing of their own. An interesting position, considering their defensive position, as told to me by a higher - up in the company that, "we have sold at least 100,000 of these eye-masks with NO problems reported".
Why would EA stall and say they were testing, if they had sold 100,000? And what exactly were they testing? BBB later confirmed the fact, they still had the faulty eye mask,and several employees commmented on the state it was in, "the Earth Therapeutics dark blue eye mask was leaking in their offices". Both me and BBB felt the company was not taking responsility for their product. BBB and myself reached a settelment agreement that would allow for my damages, in the form of a gift certificate to their stores. This was a small matter and EARTH THERAPEUTICS did nothing, but stall, evade and deny libility (very Fabian). Bed, Bath and Beyond on the other hand stood behind its patron. Thank you BBB I am a lifetime patron, and hopefully you will go after EA and those faulty eyemasks (if it bled on my sheets it could have bled onto my person as well).
Daniela
Santa Monica, California
U.S.A.
