- Report: #1436597
Complaint Review: Ebay Inc - Draper Utah
Reported By:
Kenny -
Springfield, Ohio, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ebay Inc
583 W. eBay Way Draper, 84020 Utah, United States
Phone:
566-540-3229
Web:
ebay.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ebay Inc Ebay took my money to lease it for free Draper Utah
Report Attachments
After spending hours browsing dozens of washers and dozens of sellers selling the washers on ebay, I made my purchase of a desired washer.
item: 112898153334 - Washing Machine Twin Tub Washer Spin & Dryer, White
Ebay sent acknowledgment of the order on the 28th of March
The amount of purchase was removed from my credit card for the purchase. Days later I received an email from ebay stating:
"We’re writing to let you know that an unauthorized third party may have accessed the seller’s account to list this item.
The item has been removed from the site, and the transaction was canceled.
If you already paid for the item, you may be protected by eBay."
Although I did not expect that I would have to devote more time to again go back and repeat the process for more loss of hours of my life to complete a purchase for a product, since the money was already removed from my account, It was clear that I would be manipulated to first resolve the loss with ebay as directed within the email received by ebay.
Firstly,
Any possible problem that ebay has with their seller should not translate to my problem and loss.
Since the powers of ebay were so diligently willing to "cancel" the shipment of the item which ebay took the money for, one might find it considerate of ebay to return the money without forcing me to first jump through numerous hoops to usher the return of my money.
Secondly,
As the below included call logs show, I have spent some time on the phone with ebay when the time could very well have been better spent productively in a manner I would have preferred. However, after speaking with three different ebay agents for a consumed amount of time each, it became apparent that my having been born and raised in America and having the English language as my only language is apparently a hindrance to the expedient return of my money.
Thirdly,
Having been requested by the ebay agents to spell out my email address no less than 5 times in three calls (only one in three agents were able to get the spelling as I individually spelled out each letter), and having apparently failed to convey my email address to an agent that might have a grasp of the only language I am proficient in, It became apparent that I and the ebay employees were not able to communicate fluidly, so I offered to simply email ebay my email address for expediency (which was refused as being permitted as an alternative remedy for the clear conveyance of the spelling of my email address.
My email address is: [email protected]
(repeat this 5 times spelling out each character)
Having a need to NOT stay on the phone for extended periods due to the phone being necessary for incoming business calls, I now make the request for mediation in the hopeful expedient remedy and return of my money.
