- Report: #68027
Complaint Review: ELAPHANT WIRELESS - TOMS RIVER New Jersey
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Author Not Confirmed
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ELAPHANT WIRELESS
1201 Hooper Ave. TOMS RIVER, 80753 New Jersey, U.S.A.
Phone:
732-7630900
Web:
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ELAPHANT WIRELESS ripoff TOMS RIVER New Jersey
i do not live in toms river new jersey nor have i ever been there. but i speak with people on a daily basis that do. and one resounding theme, is how horrible elephant wireless is. now i have never purchased anything from these people but i experiance their dishonesty and greed on a daily basis and that is why i am sending this report.
i just spoke with a woman that was forced to keep a defective phone, when she told them she just wanted to cancel her service, she was told by the store manager that he would take 300.00 off of her debit card, without her consent. another incident was a young man was called an hour after he bought a new phone, by the manager of another store, he was screaming saying that this young man stole his phone and he was going to go on a shopping spree with his credit card info...they force people into contract, under the cigular wireless name, under false pretense.
making people believe that there are going to be no roaming charges, no long distance, unlimted text messaging and then these unsuspecting consumers get their bills for thousands of dollars. this needs to stop. for the customers it needs to stop and for the sanity of my fellow cingular wireless employees. if you are thinking of getting a cingular wireless phone, go to a cigular wireless store.
Elora
Tucson, Arizona
U.S.A.
i just spoke with a woman that was forced to keep a defective phone, when she told them she just wanted to cancel her service, she was told by the store manager that he would take 300.00 off of her debit card, without her consent. another incident was a young man was called an hour after he bought a new phone, by the manager of another store, he was screaming saying that this young man stole his phone and he was going to go on a shopping spree with his credit card info...they force people into contract, under the cigular wireless name, under false pretense.
making people believe that there are going to be no roaming charges, no long distance, unlimted text messaging and then these unsuspecting consumers get their bills for thousands of dollars. this needs to stop. for the customers it needs to stop and for the sanity of my fellow cingular wireless employees. if you are thinking of getting a cingular wireless phone, go to a cigular wireless store.
Elora
Tucson, Arizona
U.S.A.
1 Updates & Rebuttals
Anonymous
Baltimore,Maryland,
U.S.A.
You've got the wrong idea
#2UPDATE Employee
Mon, July 19, 2004
Well just to get the ball rolling here, there is no reason for a third party to post on this site regarding Elephant Wireless when you are not aware of the circumstances. For those who don't know, when you go to the mall and purchase a phone from a Cingular store, 99% of the time it is what one would call an "Authorized Agent".....retailers of Cingular Wireless. Cingular pays us to sell their product....just like if you would go to a corporate McDonald's or a franchise of McDonald's...same menu, same prices, different owner. Upon purchasing a phone from Elephant Wireless, the customer is made aware that they are in fact purchasing a phone from an authorized agent, and that if they were to cancel their service or neglect to pay their bill for 3 consecutive months, that Cingular Wireless would cancel their service and we would be due reimburesement for the equipment they have purchased. The customer then acknowledges this and signs and provides us with their credit card number. Every customer receives a copy of this documentation. We have never "gone on a shopping spree" with a customer's credit card number, nor do we ever intend to. Every customer also signs a contract with Cingular Wireless. We do represent Cingular Wireless and sell their service. Also upon purchasing a phone, we tell the customer that there is no roaming or long distance, and ALWAYS make customers aware that text messaging is only a PROMOTION and will only be unlimited for 3 months. There are no charges for roaming or long distance. Our brochures, our website clearly state that fact. Let's face it, billing errors occur with every cellular company, things get overlooked, no one is trying to rip off the consumer. I know there is no fee for roaming because Cingular is on GSM technology which is impossible to roam off of. We haven't charged for logn distance in the 3 years that I have been with the company. So you see, if a customer is complaining about a $300.00 charge to their credit card, tell the person to go back to their contracts and paperwork, they signed it.
