- Report: #464940
Complaint Review: ElectroZone - Internet
-
Author Confirmed
Why?
ElectroZone
www.ElectroZone.com Internet, U.S.A.
Phone:
800-264-8212
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ElectroZone Misrepresented product, Bait and Switch Las Vegas Nevada Internet
STOP! www.electrozone.com runs a Bait and Switch outfit and yes, they pad their reviews to keep them high! They bait people by advertising low prices on items that are advertised as new but they are actually selling refurbished items at a high price. After I placed an order for a Samsung LN46A550 I got an email asking me to call them to confirm the details of the order.
Side note: the Electrozone price was $1,099 for a NEW LN46A550, the Amazon price at that time was $1,150 for the same TV in NEW condition. Other website including Amazon were selling used, open box, refurbished TVs for $800 to $1000.
After about a week, I did not call them so they called me and said that the TV I ordered was new but needed to be labeled as refurbished because of some technical reason. I told them I did not care how it was labeled as long as it was NEW, and in its original unopened packaging! They said it was new and would be shipped directly from Samsung so I, like a foolish person, placed the order.
The TV arrived about 9 days later and it WAS NOT NEW, not in its original packaging, and looked (I could only see the top of the TV from the outside of the box) like it had been used. I called Electrozone immediately and was transferred to Luis who said to open it and test it out. I told him I ordered a NEW TV and would not except anything less. He said I could refuse the delivery and he would refund the full amount so I did. Well, it has been 9 days and still no refund! I called today and Luis said I should see it by Monday (five days from now). I will update this review after I receive a full refund.
Jody123
San Antonio, Texas
U.S.A.
Side note: the Electrozone price was $1,099 for a NEW LN46A550, the Amazon price at that time was $1,150 for the same TV in NEW condition. Other website including Amazon were selling used, open box, refurbished TVs for $800 to $1000.
After about a week, I did not call them so they called me and said that the TV I ordered was new but needed to be labeled as refurbished because of some technical reason. I told them I did not care how it was labeled as long as it was NEW, and in its original unopened packaging! They said it was new and would be shipped directly from Samsung so I, like a foolish person, placed the order.
The TV arrived about 9 days later and it WAS NOT NEW, not in its original packaging, and looked (I could only see the top of the TV from the outside of the box) like it had been used. I called Electrozone immediately and was transferred to Luis who said to open it and test it out. I told him I ordered a NEW TV and would not except anything less. He said I could refuse the delivery and he would refund the full amount so I did. Well, it has been 9 days and still no refund! I called today and Luis said I should see it by Monday (five days from now). I will update this review after I receive a full refund.
Jody123
San Antonio, Texas
U.S.A.
1 Updates & Rebuttals
Jody123
San Antonio,Texas,
U.S.A.
ElectroZone
#2Author of original report
Fri, June 26, 2009
I am pleased to day that one day after I posted the above report, ElectroZone gave me a full refund. I wish they would have done so before I posted the report. Based on my experience with them, I would not recommend conducting business with them.
