- Report: #1360165
Complaint Review: Elvoline - Internet
-
Author Confirmed
Why?
Elvoline
Internet, USA
Phone:
(855)300-4522
Web:
Elvoline.com
Categories:
Business Rating:
(0)
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Elvoline Elvolineltd.com Misdirected Link had me booking Hotel in Indian instead of Arizona, they refused to refund us the money and cancel the room. Internet
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I went to Trivago.com to find and book a hotel in Scottsdale, Arizona. I found a deal that said Scottsdale, Arizona and so I clicked on it and it took me to the Elvoline site and I booked the Hotel, only to find out after that I had actually booked a hotel for Evansville, Indiana. I have screen shots to prove what happened. We checked another hotel that said Courtyard by Marriott in Scottsdale and that one actually took you to a hotel in Louisiana. We immediately called to cancel the reservation and get our money back. The first call was made within 6 minutes of the booking. They are refusing to cancel and refund my money. The confirmation email states that I could cancel until 3/7/17 at 00:00 hours GMT. This is actually before I even made the reservation. GMT is seven hours ahead of MST where I live. They are claiming that since it is 3/7/17 where their headquarters are (in Europe) they don't have to give us a refund even though it is 3/6/17 at 6:00pm here. They are Claiming it was Trivalgo.com's fault when actually the misleading link is on the elvoline website. I have screen shots of where the links go. I have call times and the confirmation email. This is a completely fraudulant website. I advise everyone to stay far away from them.
